Field Service Manager

2 days ago Be among the first 25 applicants

As the industry leader in water technology, we’re growing and need talented people like you to help us continue to protect the world’s most vital resource.

Nalco Water, an Ecolab Company, seeks a dynamic Service Manager with expertise in data center cooling infrastructure—specifically in startup, commissioning, and mechanical operation of liquid‑to‑liquid cooling applications, technical cooling systems (TCS), and coolant distribution units (CDUs) and the training of field teams and customers. This role is pivotal in shaping our service and support strategy to ensure system assurance and operational excellence for our mission‑critical customers.

• Take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments.
• Make an impact with a company passionate about your career development.
• Paid training in the field and at Nalco Water Headquarters in Naperville, IL.
• Enjoy a flexible, independent work environment.
• Receive a non‑declared company vehicle for business and personal use.
• Comprehensive benefits package starting day 1 of employment – medical, dental, vision, matching 401(k), company paid pension, stock purchase plan, tuition reimbursement and more.

• Serve as the technical service expert on data center cooling systems, focusing on liquid‑to‑liquid heat exchange and CDU technologies.
• Support training of site level technicians and customers regarding installation, commissioning, maintenance, and troubleshooting.
• Manage service components of startup/commissioning projects and operational activities for CDU and adjacent liquid cooling offerings.
• Collaborate with customers, contractors, and internal teams during new data center builds and retrofits to ensure seamless integration of our cooling systems and services.
• Leverage previous experience to help lead and develop high‑performing teams of technical professionals.

• Bachelor’s degree or equivalent industry experience.
• 3+ years of experience in data center infrastructure, with a strong focus on mechanical systems, cooling technologies, and commissioning processes.
• Hands‑on experience with CDUs, liquid‑to‑liquid heat exchangers, and technical cooling systems.
• Proven track record in data center construction, startup, and operational support.
• Strong understanding of critical facility operations, including redundancy, uptime requirements, and risk mitigation.
• Excellent communication and collaboration skills, with the ability to interface with both technical and non‑technical stakeholders.
• Experience working in a startup or fast‑paced environment is a plus.
• Valid Driver’s License and acceptable Motor Vehicle Record.
• No immigration sponsorship offered for this role.

• Preferred location is U.S.; open to candidates living anywhere in the U.S. close to a major airport.
• Travel up to 75%.

In a world with increasing water shortage and contamination challenges, Nalco Water, an Ecolab company, helps customers conserve more than 161 billion gallons of water each year. We work with customers across the world in light and heavy industry to reduce, reuse, and recycle water while protecting their systems and equipment.

The total compensation range for this position is $79,000–$118,400, which includes base pay and target incentive based on performance.

Ecolab provides medical, dental, vision, life insurance, accident insurance, critical illness insurance, hospital indemnity insurance, auto insurance, home insurance, pet insurance, identity theft protection, short‑term and long‑term disability, 401(k), pension plans, retirement health care benefits, short‑term incentives, vacation (12 days), holidays, parental leave, employee stock purchase plans, and more.

Ecolab will provide reasonable accommodation with our application process upon request as required to comply with applicable laws.

At Ecolab, we believe the best teams are inclusive. We are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants and recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance.