External Manufacturing Account Manager

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and Med Tech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

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Supply Chain Engineering

Process Engineering

Scientific/Technology

San Jose, California, United States of America

Johnson &Johnson Med Tech is recruiting for an External Manufacturing Account Manager, located in San Jose, CA! Remote options maybe considered on a case by case basis for United States of America based applicants if approved by the company

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at

• Own key account management for our Costa Rica external manufacturing partnership.
• Own communication governance with multiple external manufacturers to enhance scale-up, line performance and product reliability.
• Drive change management daily with supplier change notification process utilizing direct report account lead to support changes with supplier quality partners.
• Be the first line of escalation for quality/cost/ business continuity issue resolution with key global accounts.
• Lead SCAPA/CAPA teams for investigations related to technical manufacturing defects using failure analysis tools and methodologies.
• Management of lifecycle management changes with key accounts using project management tools/software (Jira/Smartsheets/Microsoft Project/Gantt Charts etc).
• Support supplier negotiations using a data driven approach.
• Mentor/coach Account Leads and Sustaining Engineers in technical areas related to Catheter/Endoscope Manufacturing/Equipment process issue resolution.
• Line transfer lead from internal manufacturing to external manufacturing partner for future lifecycle iterations.

Education:

• Bachelor's degree or equivalent in Mechanical Engineering, Biomerics Engineering, Plastics Engineering, Industrial Engineering, Supply Chain, Operations, Manufacturing, Business, Science or a related field.

Required:

• Minimum of 8 years’ experience in catheter manufacturing, extrusion manufacturing, equipment development, product management, program management, manufacturing, supply chain, engineering, or related functions supporting complex hardware products, preferably within the medical device industry.
• Demonstrated ability to develop and drive manufacturing, supply chain, product, and/or lifecycle strategies.
• Experience in supplier management and supplier negotiations.
• Experience leading cross-functional initiatives spanning product development, manufacturing, sourcing, quality, and commercial operations.
• Background in NPI product launch and supply chain readiness.
• Strong business acumen with the ability to balance short-term operational needs against long-term product and supply chain objectives.
• Experience making and influencing tradeoff decisions involving cost, quality, manufacturability, supply continuity, scalability, and product performance.
• Proven ability to influence senior leaders and drive alignment across organizations without direct authority.
• FPX certified, Project Management certified, or equivalent work experience
• Lean Six Sigma Green Belt Certified
• Experience managing…