Second Harvest of Silicon Valley: Senior Manager of Community Outreach & CalFresh Strategy

Second Harvest of Silicon Valley is seeking a Senior Manager of Community Outreach & Cal Fresh Strategy. This key role will focus on expanding outreach efforts and optimizing the Cal Fresh program to effectively serve the community. The ideal candidate will have a strong background in community engagement, strategic planning, and program management. They will also need to demonstrate a passion for addressing food insecurity and improving access to nutritional resources for underserved populations.

This position presents a unique opportunity to make a significant impact on the community's well-being while fostering collaboration and partnership development.

Founded in 1974, Second Harvest of Silicon Valley is one of the largest food banks in the nation and a trusted nonprofit leader in ending local hunger. The organization distributes nutritious groceries through a network of nearly 400 partners at drive-thru and walk-up sites across Santa Clara and San Mateo counties. Due to the prohibitively expensive cost of living in Silicon Valley, the economic downturn caused by the COVID-19 pandemic, and the rise in inflation, Second Harvest is now serving an average of about 500,000 people every month.

Second Harvest also connects people to federal nutrition programs and other food resources, and advocates for anti-hunger policies on the local, state and national levels.

• Strategic Leadership & Planning — Develop and implement comprehensive outreach strategies to increase awareness and participation in Cal Fresh and Food Bank programs.
• Strategic Leadership & Planning — Use data insights, community feedback, and policy developments to guide decision-making and improve program effectiveness.
• Strategic Leadership & Planning — Collaborate with internal teams to align outreach initiatives with organizational goals and messaging.
• Strategic Leadership & Planning — Build and manage partnerships with community-based organizations, healthcare providers, educational institutions, and local coalitions to expand outreach capacity and reach underserved populations.
• Strategic Leadership & Planning — Develop outreach plans and initiatives with partners to meet community-specific needs and ensure cultural and linguistic relevance.
• Strategic Leadership & Planning — Provide tools, guidance, and technical assistance to partners delivering Cal Fresh application support.
• Outreach Team Leadership & Capacity Building — Lead, supervise, and support outreach staff, volunteers, and placements across multiple sites.
• Outreach Team Leadership & Capacity Building — Conduct coaching, performance feedback, and professional development to build a high-performing, community-focused outreach team.
• A key responsibility of this role is to strengthen the outreach team’s overall effectiveness and impact.
• Cal Fresh Strategy & County Engagement — Serve as the primary liaison with County Social Services agencies to improve coordination on Cal Fresh application processes and case resolution.
• Cal Fresh Strategy & County Engagement — Track policy updates and program changes; ensure timely communication and training for internal teams and partners.
• Cal Fresh Strategy & County Engagement — Advocate for system-level improvements in SNAP access and efficiency through collaboration with County leaders and peer organizations.
• Training, Advocacy & Community Impact — Design and deliver Cal Fresh training to internal staff and external partners to ensure consistent, high-quality support to applicants.
• Training, Advocacy & Community Impact — Partner with the advocacy team to inform and support advocacy initiatives based on field experience.
• Training, Advocacy & Community Impact — Represent the Food Bank in local and statewide coalitions focused on food access, Cal Fresh, and equity.
• Program Operations, Data & Technology — Oversee outreach data tracking and reporting in partnership with administrative staff; use metrics to evaluate and adjust outreach strategies.
• Program Operations, Data & Technology — Coordinate with IT and external partners to support effective use of outreach technology (e.g., Salesforce, tablets,…