Food Pantry & Clothes Closet Operations & Volunteer Manager

Food Pantry & Clothes Closet Operations & Volunteer Manager

JOB ANNOUNCEMENT: Sacred Heart Community Service in San José, CA, is seeking a dynamic and resilient full‑time Food Pantry & Clothes Closet Operations & Volunteer Manager to lead daily distribution and volunteer engagement for our food pantry and no‑cost clothes closet. This warehouse‑based role supports one of the largest food distribution programs in the Bay Area, serving more than 25,000 community members annually.

We are looking for a hands‑on, people‑centered leader who thrives in fast‑paced service environments and believes that strong operations are essential to delivering services with dignity, access, and respect. This position is ideal for someone who enjoys leading staff and volunteers, building effective systems, and ensuring a welcoming, equitable experience for every community member.

The Food Pantry & Clothes Closet Operations & Volunteer Manager is responsible for the day‑to‑day management of food pantry, clothes closet, and donation station operations, including warehouse logistics, inventory flow, volunteer coordination, and member‑facing service delivery. This role provides direct supervision, training, and support to staff and volunteers and is accountable for ensuring safe, efficient, and dignified service in a high‑volume, warehouse‑based environment.

The position leads program planning, budgeting, data tracking, and performance reporting; oversees operational policies, procedures, and safety standards; and supports crisis intervention and emergency response efforts as needed. The Manager serves as a key liaison with volunteers, partners, and internal teams, contributes to organization‑wide initiatives and events, and advances SHCS’s mission to ensure every child and adult is free from poverty through effective, people‑centered operations grounded in dignity, compassion, and respect.

• Provides structure, support, supervision, training, evaluation, and professional development for the team of food pantry, clothes closet, and donation station staff.
• Accountable for the development, tracking, reporting, and analysis of program goals, outcomes, and team performance metrics in alignment with the SHCS Strategic Plan.
• Ensures the compassionate, fair, and equitable provision of services to members, through training, coaching, and feedback to staff, interns, and volunteers.
• Leads the recruitment and hiring of program staff and interns.
• Supports program teams by interceding in difficult situations, using non‑violent crisis intervention skills and emergency response protocols, and providing coaching, debriefing, and documentation of incidents as necessary.
• Leads supply chain processes including ordering, receiving, tracking/reporting, processing, and storage of food and clothing donations.
• Provides support and training in the development of leadership among members through program involvement, such as co‑leading programs.
• Supports the recruitment, development, training and support for volunteers and members of the program advisory committee(s).
• Responsible for direct support to the programs, including program opening, closing, or weekend coverage as needed.
• Supports the development, implementation, and continuous improvement of program policies and procedures, including systems, protocols, standards, and training.
• Ensures a safe working environment through regular training, updates, and equipment procurement and repairs.
• Maintains operational continuity of volunteer management, overseeing day‑to‑day activities including scheduling, tracking hours, and managing a volunteer database.
• Organizes and facilitates programming team meetings and retreats.

• Collaborates with internal teams and external partners to support program operations, volunteer engagement, and service delivery.
• Ensures regular communication and connection with other SHCS programs, initiatives, and campaigns to align volunteer engagement, service delivery, and organizational priorities.
• Works closely with the Community Engagement team to design and implement a consistent, high‑quality volunteer…