Fulfillment and QA Specialist
Job in
San Jose, Santa Clara County, California, 95199, USA
Listed on 2026-02-28
Listing for:
24 Seven Talent
Full Time
position Listed on 2026-02-28
Job specializations:
-
Quality Assurance - QA/QC
QA Specialist / Manager, Quality Technician/ Inspector, Quality Control / Manager
Job Description & How to Apply Below
Our client a direct-to-consumer (DTC) e-commerce retailer is looking to hire a Fulfillment Specialist
. This role evaluates returned products, investigates shipment issues, and uses data from returns and reviews to drive process improvements across fulfillment and logistics.
Full-Time, Hourly (Non-Exempt)
CompensationApproximately $28–$33/hour (flexible for strong profiles)
Key Responsibilities- Inspect returned items and assess condition, defects, and root causes (manufacturing, handling, sizing, customization, or fulfillment errors).
- Document findings in a structured, repeatable way to support data analysis.
- Review customer reviews, return reasons, and support tickets to identify recurring quality and service issues.
- Translate qualitative feedback into clear problem statements and improvement opportunities.
- Analyze the returns flow and post-delivery journey to identify friction points and process gaps.
- Monitor trends in defects, remakes, and exchanges, and flag emerging issues early.
- Investigate inbound and outbound logistics issues, including delays, damages, and mis-shipments.
- Work with warehouse and carrier partners to clarify root causes and propose corrective actions.
- Identify shipment and return patterns (by product, carrier, location, time period) and recommend targeted changes.
- Create concise reports and summaries to share insights with Operations and Customer Experience leadership.
- Support creation and refinement of SOPs for returns handling, inspections, and issue resolution.
- 4+ years of experience in quality assurance, fulfillment, operations, logistics, or customer experience; e-commerce strongly preferred.
- Apparel experience (fit, construction, quality standards) is a major plus and high priority.
- Strong analytical skills; comfortable working with returns data, shipment data, and customer feedback to pinpoint root causes.
- Ability to spot patterns and trends and convert them into clear, actionable recommendations.
- Effective communicator, able to summarize findings and influence cross-functional partners.
- Detail-oriented, organized, and comfortable working in a fast-paced, changing environment.
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