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Quality Coach – Customer Support & Feedback
Job in
San Jose, Santa Clara County, California, 95199, USA
Listed on 2026-08-09
Listing for:
Essencea
Full Time
position Listed on 2026-08-09
Job specializations:
-
Quality Assurance - QA/QC
Quality Control - QC Analysts/Managers
Job Description & How to Apply Below
Essencea in the United States is seeking a Quality Analyst to monitor and evaluate inbound and outbound calls and customer interactions, ensuring adherence to quality standards. You will conduct random quality audits and provide timely feedback to agents, and perform pre-shift and post-shift quality briefings to maintain service levels.
The candidate will have 1–2 years of experience in a BPO or customer support setting.
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