Customer Quality Manager

#We Are In  for jobs that impact everyone's life. Where every flaw is a challenge and every success a masterpiece. As a Customer Quality Manager in our Quality & Excellence team uncover the root causes behind every single error, drive transformational improvements, and implement forward thinking solutions to ensure our products exceed the highest standards of quality, reliability, and performance.

Are you in?

• Coordinate and support quality tasks related to New Product Introduction and customer inquiries
• Participate in customer audits and support preparation to ensure compliance with industry standards
• Build and maintain customer relationships through proactive and clear communication
• Manage Failure Analysis requests, interpret reports, and relay findings to customers
• Act as the main interface for customer complaints, providing timely analysis and support
• Collaborate with internal teams to address technical issues and drive continuous improvement
• Willingness to travel up to 25% of the time to support customer and business needs. A valid US visa is preferred for this role.

• You are motivated by technology and quality, thrive in a fast-paced and dynamic setting, and use your strong analytical thinking and communication skills to foster positive relationships with stakeholders.
• Degree in engineering or related field and understanding of electronic devices (mandatory)
• Knowledge of semiconductor devices, package technologies, and device reliability (mandatory) with Failure analysis and field applications experienced highly desired.
• Experience with stress testing and structured problem-solving methods such as 8D (preferred)
• Familiarity with manufacturing engineering concepts, including process control, FMEA, and OCAP (preferred)
• Understanding of quality management systems and industry standards such as ISO 9001, IATF/VDA, and QMS (preferred)
• Strong communication skills with experience presenting technical information and supporting customers (mandatory)
• Ability to work effectively under pressure

Infineon Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws.

Employment at Infineon is contingent upon proof of your legal right to work in the United States under applicable law, verification of satisfactory references, successful completion of a background check and drug test, and signing all your on-boarding documents.

In some instances, if applicable, U.S. export control laws require that Infineon obtain a U.S. government export license prior to releasing technologies to certain persons. This offer is contingent upon Infineon’s ability to satisfy these export control laws as related to your employment and anticipated job activities. The decision whether or not to submit and/or pursue an export license to satisfy this contingency, if applicable, shall be at Infineon’s sole discretion.

Infineon Technologies takes data privacy and identity theft very seriously. As such, we do not request personally-identifiable information (PII) from applicants over the internet or electronically. Please kindly refrain from disclosing your PII electronically during the application process or to unauthorized websites that may purport to be Infineon or any of our affiliates.

Location

Indicative salary range

San Jose, CA, United States

Wage range that the company expects to pay for a qualified candidate:

US $ 145,440 – US $ 216,342

Hourly rate will depend on the highest level of education completed.

Customer Quality Manager

As a global leader in semiconductor solutions in power…