Quality Engineer

Select how often (in days) to receive an alert:

Since 1890, Pfeiffer Vacuum has been shaping the vacuum industry with groundbreaking innovations. Every day, over 4,000 employees at 10 production sites and more than twenty sales and service companies worldwide give everything for our customers. With our comprehensive portfolio, we offer solutions for all types of vacuum applications. We are not only driven by highest quality standards, but it is also our vision to be the most sustainable and fastest growing market player in our industry to drive technology for a sustainable future.

As a Quality Engineer in a customer-facing role, you will be responsible for ensuring that our products meet both internal and external quality standards, while also acting as the primary point of contact for customer inquiries related to product quality. You will collaborate with cross-functional teams to resolve issues, implement corrective actions, and continuously improve quality processes. The ideal candidate will have a strong background in manufacturing quality engineering, customer service, and problem-solving skills.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Exercise of judgment, discretion, and tact in all business matters and business relationships is required. Strong interpersonal skills and the ability to maintain clear and cooperative working relationships with co-workers and demonstrate regular attendance and punctuality are essential. The organization’s leadership promotes collaborative problem solving in both formal and informal work teams. Participation in and contribution to teamwork within the organization is required.

Necessary interpersonal skills include being a self-starter, motivated, creative, flexible, self-confident, deadline oriented and able to multi-task. Employees must follow all quality and safety procedures of the company, including those at customer sites if applicable, and must abide by the corporate Code of Conduct in all situations.

Supervisory Responsibilities - None

• Serve as the main point of contact for customers regarding quality concerns, providing timely and effective communication.
• Conduct customer meetings, site visits, and audits as necessary to resolve quality issues and improve customer satisfaction.
• Perform root cause analysis and implement corrective actions for any quality-related issues raised by customers.
• Develop and execute quality assurance strategies to ensure product compliance with customer specifications and industry standards.
• Monitor and track customer complaints and non-conformance reports (NCRs), ensuring effective follow-up and resolution.
• Collaborate with internal teams (production, engineering, and R&D) to drive continuous improvement and ensure quality standards are met.
• Review and approve First Article Inspections (FAI), inspection plans, and process validations to ensure product quality before production starts.
• Ensure proper documentation and reporting of quality metrics and performance in compliance with internal systems and customer requirements.
• Develop and deliver quality training programs for both internal and external stakeholders, as needed.
• Maintain up-to-date knowledge of industry trends, regulatory requirements, and customer expectations to drive innovation in quality management practices.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Tasks require walking, sitting, bending, reaching, mobility, frequent lifting and pushing/pulling. Work requires computer skills (word processing, spreadsheet, and data-entry), attention to detail and accuracy. Communication skills including listening and speaking are required for interaction with other employees, vendors, and customers. Strong interpersonal skills, the ability to balance multiple tasks and any stress associated with the duties and responsibilities of this position are essential requirements in the performance of this job.

Secondary duties with added requirements may be assigned from time to time.

Pfeiffer Vacuum Valves & Engineering (PV V&E) believes that we are all suppliers and customers of someone in our organization. Our employees must be able to demonstrate this customer-centric belief - which means that you are value-adding, reliable, performance-driven, innovative, service-minded, and agile – in all of their business activities. We expect that our company values of open mindedness, trust, communication, thinking…