Senior Manager, Foundry Customer Quality & Reliability

Location:

Daily onsite presence at our San Jose, CA office / U.S. headquarters in alignment with our Flexible Work policy.

• Manage and coordinate overall customer quality and reliability requirements specific to foundry manufacturing services, where customer‑provided designs are fabricated in Samsung’s advanced semiconductor fabs.
• Collaborate closely with customers to address and resolve quality and reliability issues that arise throughout the silicon manufacturing lifecycle – from tape‑out to wafer delivery.
• Supervise and identify quality and reliability challenges, developing strong customer relationships as you determine the best solutions.
• Communicate and escalates customer quality and reliability issues—such as lot‑specific excursions, latent defect trends, or field‑return investigations—to internal engineering, manufacturing, and executive stakeholders.
• Develop and maintain business relationships with key design/development/quality and reliability engineers and managers through daily interactions and exceptional customer support, ensuring Samsung interests are represented in the customer’s decision‑making process.
• Participate in cross‑functional efforts to implement lessons learned from customer issues into internal process improvement, design‑for‑reliability guidelines, and advanced process development.
• Develop and maintain relationships with Samsung Korea HQ counterparts to ensure efficient and accurate communication with the customer.
• Track customer‑specific reliability expectations and qualification methodologies driven by the customer’s strategic direction, and communicate findings to internal engineering teams to ensure alignment with foundry capabilities and enhance competitiveness.

• Bachelor's with 15+ years of relevant industry experience, or Master's with 13+ years, or PhD with 10+ years in Electrical Engineering, Computer Science, or a related field.
• Proven functional knowledge or minimum 8 years of relevant experience in the Foundry business, including device reliability, interconnect reliability, design‑for‑reliability, or product reliability.
• Broad knowledge of Fab processes and equipment, plus previous Quality Management System (QMS) experience.
• Demonstrated ability to communicate well with all levels of the organization, especially in a global environment, and experience working with external stakeholders.
• Relevant experience across a broad spectrum of fab manufacturing organizations including manufacturing engineering, integration, and characterization.
• Strong written and verbal communication skills.
• Excellent analytical skills and a structured problem‑solving approach to identifying root causes and implementing effective solutions.
• Experience driving multi‑functional groups in achieving goals and KPIs.
• Inclusive mindset, adaptable to diverse global norms.
• Curious and resilient, with a learning‑oriented attitude and data‑driven decision making.
• Collaborative, building relationships, offering support, and openly welcoming new approaches.
• Innovative and creative, proactively exploring new ideas and adapting quickly to change.

Base Pay Range: $189,000—$301,000 USD. Incentive opportunities reward employees based on individual and company performance.

Benefits include medical, dental, vision, 401(k) and an inclusive rewards plan supporting overall wellbeing. Paid time off starts at 4+ weeks per year, plus holidays and sick leave. Support for fertility care or adoption, medical travel, virtual vet care, and on‑demand mental health resources.

Flexible work environment and onsite café, gym, and virtual fitness classes.

Samsung Semiconductor takes pride in being an equal opportunity workplace dedicated to fostering an environment where all individuals feel valued and empowered to excel. We welcome candidates of all races, religions, colors, ages, disabilities, sexes, gender identities, sexual orientations, ancestries, genetic information, marital statuses, national origins, political affiliations, veteran status, and more. All candidates with disabilities receive comprehensive accommodations throughout the recruitment process.

By submitting an application, you agree not to disclose or use any confidential or proprietary information belonging to a current or former employer or other entity.