Senior Manager, Foundry Customer Quality & Reliability

Foundry Customer Quality & Reliability (Q&R) Role

Location:

Daily onsite presence at our San Jose, CA office, aligned with our Flexible Work policy.

• Responsible for managing and coordinating overall customer quality and reliability requirements specific to foundry manufacturing services, where customer‑provided designs are fabricated in Samsung’s advanced semiconductor fabs.
• Collaborate closely with customers to address and resolve quality and reliability issues that arise throughout the silicon manufacturing lifecycle – from tape‑out to wafer delivery.
• Supervise and identify quality and reliability challenges, developing strong customer relationships as you determine the best solutions.
• Communicate and escalat[e] customer quality and reliability issues—such as lot‑specific excursions, latent defect trends, or field‑return investigations—to internal engineering, manufacturing, and executive stakeholders.
• Develop and maintain business relationships with key design, development, quality, and reliability engineers and managers through daily interactions and providing exceptional customer support, ensuring Samsung interests are represented in the customer’s decision‑making process.
• Participate in cross‑functional efforts to implement lessons learned from customer issues into internal process improvement, design‑for‑reliability guidelines, and advanced process development.
• Partner with key stakeholders to enable solutions to customers.
• Develop and maintain relationships with Samsung Korea HQ counterparts to ensure efficient and accurate communication with the customer.
• Track customer‑specific reliability expectations and qualification methodologies driven by their strategic direction, and communicate findings to internal engineering teams to align with foundry capabilities and enhance competitiveness.

• Bachelor’s with 15+ years of relevant industry experience, or Master’s with 13+ years, or PhD with 10+ years in Electrical Engineering, Computer Science or related field preferred.
• Proven functional knowledge or minimum 8 years of relevant experience in Foundry business, including device reliability, interconnect reliability, design for reliability, or product reliability.
• A broad knowledge of Fab processes and equipment, as well as previous Quality Management System (QMS) experience, is a competitive advantage.
• Demonstrated ability to communicate well with all levels of the organization, particularly in a global environment, and experience working with external stakeholders.
• Relevant experience across a broad spectrum of fab manufacturing organizations including manufacturing engineering, integration, and characterization.
• Strong written and verbal communication skills are essential.
• Demonstrated excellent analytical skills and ability in structured problem‑solving, with a methodical approach to identifying root causes and implementing effective solutions.
• Experience driving multi‑functional groups to achieve goals and KPIs.
• Inclusive mindset, collaborative approach, and a proactive, innovative, and resilient attitude.

We offer competitive pay, incentive opportunities, and a comprehensive benefits package focused on well‑being. Benefits include 4+ weeks of paid time off, holidays, sick leave, flexible work arrangements, fertility care stipend, medical travel support, virtual vet care, on‑demand wellness apps, free confidential therapy, onsite café and gym, virtual fitness classes, and more.

Base Pay Range: $189,000—$301,000 USD

Samsung Semiconductor takes pride in being an equal opportunity workplace dedicated to fostering an environment where all individuals feel valued and empowered to excel, regardless of race, religion, color, age, disability, sex, gender identity, sexual orientation, ancestry, genetic information, marital status, national origin, political affiliation, or veteran status.

When selecting team members, we prioritize talent and qualities such as humility, kindness, and dedication. We extend comprehensive accommodations throughout our recruiting processes for candidates with disabilities, long‑term conditions, neurodivergent individuals, or those requiring pregnancy‑related support.