Quality Assurance Technician

Level Of

Experience:

Entry Level

Employment Type:

Contract on W2 (Need US Citizens Or GC Holders Or OPT EAD Or CPT)

• Responsible for assisting in the implementation and monitoring of customer product complaints.
• This position is responsible for reviewing and processing the customer product complaint record, ensuring documentation compliance to established and formalized procedures.
• Works on assignments that are semi-routine in nature where ability to recognize deviation from accepted practice is required.
• Normally receives general instructions on routine work assignments, detailed instructions on new assignments. Can perform work assignments independently with minimum supervision.

• Responsible for assisting in the implementation and monitoring of customer product complaints.
• This position is responsible for reviewing and processing the customer product complaint record, ensuring documentation compliance to established and formalized procedures.
• Works on assignments that are semi-routine in nature where ability to recognize deviation from accepted practice is required.
• Normally receives general instructions on routine work assignments, detailed instructions on new assignments. Can perform work assignments independently with minimum supervision.

• Reviews and processes customer product complaints daily.
• Performing tasks, of moderate complexity, within planned schedules and timelines.
• Contributes to the completion of milestones associated with specific projects.
• Ensures discrepancies are corrected and properly documented in the complaint quality record as well as monitoring systems (example: SharePoint or excel).
• Interacts effectively in various levels of the organization.
• Verifies work done by peers.
• Provides guidance to Associates or other functions to ensure compliance to Quality System Requirements.
• Keeps abreast of the basic requirements for compliance in own area of work and complies with those requirements.
• Participates as required in training on regulatory issues affecting own area of work. Brings regulatory compliance questions/issues to the attention of management.
• Follows establish client procedures assigned in their training system.
• Participates in problem solving as needed.
• Reports quality issues to Manager, QA.
• Can work effectively in multiple complaint management systems.
• Performs other related duties and assignments as required.

• A minimum of a High School Diploma/GED
• A minimum of 1 year experience in a medical device environment.
• A minimum of 1 year experience in customer product complaints.

• Effective interpersonal skills.
• Effective analytical/problem-solving skills.
• Effective organization and planning skills.
• Demonstrated ability to perform multitasks
• Excellent communication and writing skills