Bakery Service Supervisor

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Reporting to the Bakery Department Manager and supervised by the Bakery Department Manager and/or Bakery Department Head and/or their delegate, you play an important role in maintaining the smooth operation of the Bakery Department. You will support the daily activities and offer guidance to junior team members, ensuring optimal performance and adherence to departmental standards.

• Deliver exceptional customer service with a welcoming smile, greeting and assisting customers enthusiastically, friendly, and courteously.
• Provide guidance and supervision to junior team members, provide feedback on staff performance, assist in staff training and development within the department.
• Address customer complaints promptly and cultivate strong relationships with customers by offering attentive service, including a welcoming smile, eye contact, and personalized attention.
• Familiar oneself with the location of various bakery items and stay informed about departmental promotions to better assist customers.
• Maintain and update UPC pricing, verify and ensure accurate product labeling.
• Assist in managing the quality and freshness of all products (bread, cake and other pastry products), ensure they are properly packaged and display while enforcing the FIFO (First In, First Out) principle to uphold standards.
• Ensure thorough quality control measures during product receiving and efficiently manage inventory across display areas and backrooms, including the cooler, and freezer.
• Maintain workplace cleanliness and upkeep of work tools to ensure a hygienic and organized environment.
• Lead by example, demonstrating proficiency in all assigned duties and setting a standard for excellence.
• Fulfill any additional responsibilities as assigned by superiors, contributing to the overall efficiency and success of the department.

• Willing to work flexible shifts, including weekdays, weekends, evenings, and statutory holidays.
• Basic computer skills in MS Office.
• Familiar with relevant tools and equipment, able to interpret product labels.
• Able to communicate in English, proficiency in Chinese (Cantonese and/or Mandarin) is advantageous.
• Knowledge of workplace health and safety protocols.
• Minimum of 2 years of related experience.
• Relevant experience and bakery knowledge, display, promotion and packaging techniques is preferred.
• Demonstrated commitment, accountability, and reliability in previous roles.
• A good team player, capable of collaborating with and assisting colleagues.
• Good organization, problem-solving, interpersonal, and customer service skills.
• Positive, proactive, and self‑motivated work ethic.

• Competitive Wages
• Paid Holiday Leave
• Premium Pay For Holiday Work Hours
• Generous Paid Time Off (Annual Vacation, Sick, Marriage, Bereavement)
• Medical, Dental & Vision Care
• Life & AD&D Insurance
• Employee Assistance Program
• 401(k) Retirement Plan
• Paid Training
• 10% Off In‑store Staff Purchase Discount
• Subsidized staff meal
• Birthday Cake
• Long Service Award
• Staff Recreation Activity
• Conditions may apply to some of these perks.

• Shift work is required
• Weekday & weekend

Safety continues to be T&T Supermarket’s top priority. We’ve established health and safety policies and measures to ensure our Stores, Food Processing & Production Centres and Warehouse & Distribution are as safe as possible.

Mid‑Senior level

Full‑time

Other

Retail Groceries