Full-Time E-Commerce Associate

Job Location:

Main Plant - San Jose, CA 95112

Position Type:
Full Time

Salary Range: $19.45 - $19.45 Hourly

Job Category:
Retail

Founded in Santa Clara County in 1928, Goodwill of Silicon Valley is dedicated to improving employment opportunities, increasing standards of living, providing economic independence, and restoring our clients’ sense of self-worth. We achieve this through workforce creation, vocational training, and environmental stewardship. With 18 retail stores, an online store, an extensive reuse/recycling operation, and our Contract Services division, we help individuals overcome barriers to employment, build sustainable lives and communities.

The E-Commerce Associate - 2 position is a mid level role performing a variety of duties to achieve our common goal of selling donated items online for our retail store teams. This position is a prerequisite for promotion to E-Commerce Associate - 3.

• Perform all functions and duties of the E-Commerce Associate 1 as needed.
• Train new employees with E-Commerce Associate - 1 skills as directed.
• Take photos of products for sale online within one major category segment; i.e jewelry, goods, etc
• Expedite Book/Media inventory to the scanners
• Operate equipment including pallet jack and box dumper, aka "Tiny the tipper"
• Receive e-carts from retail stores and process according to SOP's
• Sort Jewelry from retail stores according to SOP
• Stock and Pull items listed online in our Warehouse according to SOP
• Ship and Package orders as assigned
• Ticket Books/Media According to SOP

• Perform all functions and duties of the E-Commerce Associate 1 as needed.
• Advanced data entry
• Customer service

• Perform all functions and duties of the E-Commerce Associate 1 as needed.
• Packing of E-Goods items including large, breakable and/or complex items

• Maintain a neat, clean, and organized work area at all times.
• Meet productivity goals for the assigned role on a consistent basis.
• Adhere to all agency policies and procedures.
• Other duties as assigned by a lead or manager.

• Knowledge of general arithmetic (adding/subtracting) required.
• Experience in material handling
• Strong organizational skills, ability to work well with others in a close office environment.

• Ability to read. write and speak in English. Spanish is a plus.
• Ability to type in English fast enough to meet production goals.

• Computer PC/Tablet, Rolling containers, watermelon boxes, barrels, plastic totes, hand truck, furniture dolly, etc.

• Ability to coordinate hand-eye-foot movement to safely maneuver/handle equipment and lift/stack donations.
• Ability to understand English, accept directions and follow procedures.
• Ability to perform routine work, adapting to change as it relates to workflow.
• Ability to maintain self-control and work in cooperation with co-workers.
• Ability to examine items and visually differentiate between them based on quality standards.
• Ability to meet and maintain established standards
• An amiable and welcoming attitude, with the ability to make people feel at ease
• An outgoing and enthusiastic attitude towards the organization and our programs
• The ability to work independently and in groups, while maximizing time and resources
• The ability to “catch on” or understand instructions and their underlying principles. The ability to reason and make judgments.
• Strong writing skills that include: the ability to understand meaning of words and ideas associated with them and to use them effectively; to comprehend English language; construct whole sentences and paragraphs that present information clearly, proofread and correct spelling and grammatical errors
• The ability to enter data efficiently and accurately and proper handling of confidential information
• Being willing to accept responsibility for the direction, control or planning of an activity
• Being able to deal with people beyond giving and receiving instructions
• Being able to keep calm and collected in unusual or dangerous situations and to…