Stylist (Retail) (Part-time

Stylist (Retail) (Part-time)

Santana Row, San Jose

A Stylist at Mejuri is more than a salesperson; it is a pivotal role in delivering an exceptional, personalized shopping experience that embodies our commitment to redefining luxury. As a trusted advisor to every customer, the Retail Stylist bridges the gap between beautiful jewelry and meaningful moments, ensuring every interaction reflects Mejuri's core values and dedication to excellence.

Our Stylists create a warm, welcoming environment where customers feel valued and empowered to make confident choices. Through expert product knowledge, a deep understanding of style, and a passion for storytelling, they guide customers in discovering pieces that resonate personally while driving key performance metrics such as sales, conversion, and customer satisfaction.

Stylists at Mejuri are engaging, nimble, creative, and driven. Join us in redefining luxury one customer, one team member, and one exceptional experience at a time.

• Lead by example and validate the quality of the in‑store customer experience by communicating, training, and upholding expectations on the team on Mejuri's Steps of Selling.
• Ensure positive customer experience and promote services offerings including piercing, engraving, and other offerings.
• Maintain customer satisfaction metrics: OPH, SPH, NPS (≥ 85%).

• Participate in back‑of‑house flow to support in‑store sales, phone sales, or BOPIS, ensuring efficiency with packaging and order delivery standards.
• Support maintenance of organizational integrity of our BOH, including display inventory, sellable inventory, packaging, and supplies.
• Experience with or a willingness to learn point‑of‑sale systems and other retail technology.
• Mitigate internal, external, and administrative loss of product.
• Identify and elevate opportunities, gaps, risks, and roadblocks to store leadership.

• Ensure that Mejuri brand standards of visual presentation, cleanliness, and functionality are upheld.
• Validate integrity of display forms, graphics, furniture, and decor items to manage costs and strengthen the brand, notifying appropriate teams when display tools are missing or damaged.
• Flag, identify, and act on inefficiencies.

• Build healthy relationships with team members and establish a positive, engaging work environment.
• Adhere to policies and compliance practices.

• An ability to connect with all customers in an authentic, warm way that keeps them coming back.
• Strong verbal communication skills and active listening to deliver on customer needs and team collaboration.
• A capacity to learn and retain relevant product knowledge to suggest and style for customers.
• Critical thinking and problem‑solving skills to meet customer and business needs effectively.
• Ability to meet and exceed key performance indicators including SPH, conversion, NPS, AOV, and UPT.
• Attention to customer feedback, trends, and the ability to share insights with management.
• Great attention to detail, strong organization, and a proactive initiative.
• Ability to work on the sales floor for extended periods.
• Experience contributing to a positive team environment.

• Paid sick days.
• Monthly retail bonus program.
• Regular performance reviews.
• Robust in‑house retail learning program.
• Generous product discount.

This role currently has a base pay range of $19–$21 per hour based on the candidate's experience and qualifications.

Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual's race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.

Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility‑related assistance, requests for information in accessible alternative formats, or to report any accessibility problems, please share in your application.