Retail Lead, Alexandria VA

Career Opportunities with King Arthur Baking Company

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King Arthur Baking Company has been sharing the joy of baking since 1790. Headquartered in Norwich, Vermont, we’re the ultimate baking resource – providing education, inspiration, and the highest quality products, all while fostering connections and community through baking. Our superior flours and mixes are available in supermarkets nationwide, and our direct-to-consumer business – website and retail stores – offers an even wider selection of specialty baking ingredients, mixes, gluten‑free products, baking tools, and more.

We bring baking education to millions of bakers through our cookbooks, podcast, recipe app, website, and baking school. We’re proud to be 100% employee‑owned, which means everyone who works here has a real voice and a shared stake in what we do. This creates a strong sense of community built on trust, teamwork, and love of baking. As a benefit corporation, we’re committed to the best interests of all our stakeholders - employees, our local communities, our broader community of bakers, and our planet.

Join us and help spread the joy of baking. King Arthur – where, as an employee‑owner, your passion and ideas can truly make a difference.

The Retail Lead supports the daily operations of King Arthur Baking Company’s retail store. This role provides on-floor leadership to ensure effective merchandising, inventory flow, customer service execution, and operational reliability. The Retail Lead guides retail staff throughout daily shifts, models service standards, reinforces operational processes, including POS and cash handling, and contributes to staff development through coaching and product training.

The role partners closely with the Retail Store Manager to execute store priorities, maintain a positive team culture, and uphold the brand experience for all visitors.

Yes, we have the standard "stuff" - medical, dental, vision, company paid short- and long-term disability, life insurance, paid parental leave, paid time off to rest, paid holidays to have fun, a 401(k) with a company match.
But here's what makes us different: 40 paid volunteer hours a year, profit sharing*, participation in the Employee Stock Ownership Plan (ESOP)
* and knowing that those working with you are dedicated and engaged co-employee owners that believe in you and your extraordinary abilities to move us all forward.

Alexandria, VA; onsite daily. This is a full-time role, working 32-40 hours per week.

$20.17 to $24.55 per hour worked; commensurate with experience.

• Lead and supervise daily store operations, including store opening and closing, merchandising, inventory management, restocking, purchasing, and expense control.
• Lead and supervise Retail staff, including delegating daily tasks, setting break schedules, and responding to needs of the business. Foster a positive work environment that promotes teamwork, accountability, and continuous improvement.
• Lead and support product training to develop team sales skills, confidence and product knowledge.
• Partner with Retail Store Manager to set daily priorities for the Retail team, monitor business performance, and regularly provide performance feedback.
• Promote and ensure excellent customer service is provided by all staff members, this includes handling complaints or issues, promoting impactful product merchandizing, providing accurate and relevant product information and ensuring a positive experience for all visitors in support of the KAB brand.
• Coordinate and support baking demonstration and event room programs (as offered), overseeing ingredient procurement, staffing, scheduling, and program execution
• Oversee and deliver Point of Service (POS) training and ensure cash handling procedures are adhered to. Prepare deposits and maintain accurate…