PT Brand Partnership Associate

Job Details

Job Location:

Valley Fair - Santa Clara, CA 95050

Position Type:
Part Time

Education Level: High School

Salary Range: $22.37 - $24.00 Hourly

Travel Percentage:
Road Warrior

Job Category:
Brand Partnership

• Sales Incentive Bonus Program:
  Potential bonus up to $675 per quarter
• Paid Time Off:
  Accrue up to 26 hours annually
• Benefits:
  Health Plan Discount, Employee Assistance Program, Financial Wellness Tools, Pet Insurance
• Associate Discounts
• 401K Matching Contribution
• Mileage Reimbursement

• Travel to temporary Lovesac events located in third-party stores for a designated territory.
• Represent Lovesac during events to increase brand awareness and build customer loyalty.
• Engage with customers by creating an interactive environment, delivering engaging product demonstrations, and promoting limited time promotional offers to drive interest and sales.
• Create a sense of urgency with customers to drive sales during the limited-time Lovesac event.
• Stay updated on product features, benefits, and industry trends to drive remarkable results.
• Promote our Lovesac post purchase experience to ensure overall customer satisfaction.
• Quickly identify and resolve customer issues, ensuring a positive shopping experience.
• Assist in setting up Lovesac product displays, ensuring adherence to brand standards.
• Support the take-down process after events ensuring all items are stored and organized correctly.
• Maintain a welcoming and visually appealing event by following visual merchandising standards.
• Oversee Lovesac operations for the event and ensure they are followed to company standards.
• Gather customer feedback to share with Management to drive future sales and engagement.
• Flexibility to support local stores when Lovesac events are not occurring. In-store responsibilities include but are not limited to:
  • Actively engage with customers using our selling techniques and product demonstrations.
  • Assist the customer from first interest to purchase focusing on managing quotes, closing the sale, and maintaining relationships through post purchase.
  • Conduct customer outreach by using company provided tools/communication methods.
  • Provide attentive service to ensure customer needs are met and build customer loyalty.
  • Learn and explain product and service features/benefits to effectively demo, assist, and educate customers.
  • Promote services including customization options, delivery, and post-sales support when engaging with customers.
• Utilize company tools, sales data, and reports to prioritize tasks and support daily operations.
• Follow both Lovesac and vendor policies and procedures, ensuring standards, minimizing risks, and maintaining safety in the space.
• Meet or exceed Lovesac event demand plans and key performance indicators.
• Meet or exceed individual sales goals and key performance indicators.
• Perform other duties as assigned by Management.

Core Values:
Top Ambition, We All Win Together, Conscious Operations, Do Less and Do Best, Love Matters

Table-Stakes Values:
Willing to Sweep Floors, Grit, Positive, Self-Aware, Self-Starting, Insatiable Learners, Transparency, Customer-Centric

Competencies:

Builds Customer Centricity, Drives Remark-able Results, Collaborates Effectively, Makes Good Decisions, Demonstrates Self-Awareness Qualifications Requirements

• 18 years of age or older.
• Must have a valid driver’s license, a clean driving record free of major violations, access to a reliable vehicle for work-related travel along with current vehicle insurance.
• Able to work flexible hours including evenings, weekends and holidays.
• Must reside within 30 miles from the location and within the same state that is listed on the job posting.
• Minimum of 1 year of high-paced experience in a retail or customer service role required.
• Experience in a temporary or event-based setting preferred.
• Must be able to travel daily and as required by the Company in its sole discretion, to local stores, third-party events and for occasional meetings using various forms of transportation.
• Demonstrate excellent judgment, integrity, and trustworthiness in managing financial transactions, handling sensitive business and customer data, customer privacy and ensuring the comfort and safety of persons and property.
• Ability to stand for an extended amount of time and must be able to move objects (including regularly lifting medium to large furniture items up to 75 pounds) from a lower to a higher position or horizontally from position-to-position. Must be able to assemble furniture and displays while working on the sales floor. This position routinely requires the following actions: bending, twisting, kneeling, grasping, reaching, pulling, pushing, standing, stooping, walking, crawling, and climbing.

We are a young-at-heart, fast-growing furniture company, dedicated to helping people fill their homes with Total Comfort™. We do this by designing and innovating furniture solutions that are adaptable, washable, expandable, and…