Part-Time Retail Customer Service Specialist Willow Glen

Job Details

• Job Location:
  
  Willow Glen Store 124 - San Jose, CA 95125
• Position Type:
  Part Time
• Education Level: None
• Salary Range: $18.45 - $18.45
• Hourly
• Travel Percentage:
  None
• Job Shift: Any
• Job Category:
  Retail

Founded in Santa Clara County in 1928, Goodwill of Silicon Valley is dedicated to improving employment opportunities, increasing standards of living, providing economic independence, and restoring our clients’ sense of self-worth. We achieve this through workforce creation, vocational training, and environmental stewardship. With 18 retail stores, an online store, an extensive reuse/recycling operation, and our Contract Services division, we help individuals overcome barriers to employment, build sustainable lives and communities.

The Customer Service Specialist I (CSS I) is an entry-level retail position responsible for delivering friendly and respectful customer service while learning Goodwill store operations. This role focuses on building foundational skills in customer interactions, merchandising, store cleanliness, and basic cash handling.

• Provide courteous and professional customer service, greeting customers and responding to inquiries promptly.
• Responsible for cash register operation, sales/monetary transactions, opening/closing procedures.
• To maintain positive customer and employee relations; reporting any problems/complaints immediately to the store manager or member of management.
• To assist with inventory, display, merchandising and placement of donated and new product on the sales floor, store color pulls and price adjustments.
• To assist with recovery, picking/straightening up or arranging merchandise and housekeeping tasks (including restrooms) to ensure a neat, clean and safe working environment, and maintaining merchandise in assigned areas of the store.
• To become familiar with and use proper handling techniques and equipment to ensure safe handling of merchandise.
• To become familiar with and follow store policies and procedures as well as general company policies.
• To be aware of possible damage, theft, or potential safety hazards, report observations immediately to the store manager.
• Adheres to company procedures and reports any observed non-compliance to the appropriate supervisor.
• Educate and encourage customers to participate in the round-up program.
• Educate and encourage customers to participate in the Customer Ambassador Program.
• Retrieve priced products from the back room and ensure they are properly stocked, organized, and displayed on the sales floor