Consultant, Sales and Service; San Jose State University; Seasonal, Part-Time

CONSULTANT, SALES AND SERVICE (SAN JOSE STATE UNIVERSITY)

San Jose, CA

On Site

Playfly Sports is looking for a Consultant, Sales and Service to join our team at San Jose State. Consultants act as the primary liaison between our current client base and Collegiate Athletics Department, are responsible for renewing and growing all season ticket accounts and generating new business through upselling, cross selling, and referrals. The Consultant revenue will be generated primarily from outbound phone calls.

This role would be a fit for those with a desire to start and grow a career in the sports ticket sales industry or collegiate athletics. These calls will be supplemented with email marketing, face-to-face presentations, and in-arena/stadium tours. Additional duties include handling all forms of inbound communication and being able to address and answer all questions, comments, or concerns, conducting onsite and offsite appointments, and attending season ticket member events for all ticketed university athletics sporting events.

Day-to-day leadership and mentoring of this position will be provided by the Playfly Aspire Leadership. Consultants will receive the tools, programs, and systems necessary to "BE GREAT."

• Sell ticketed sports including, but not limited to Football, M/W Soccer, Gymnastics, M/W Basketball, Baseball, and a full menu of products
• Meet or exceed weekly and monthly sales goals while delivering exceptional service and building long-term relationships with customers and internal stakeholders
• Grow sales portfolio continuously by attracting additional business leads
• Manage and retain large account base of premium seating, season ticket members, and group sales clients
• Service all existing season ticket members and donors
• Facilitate season ticket member upgrades and additional seat requests
• Represent San Jose State Athletics at off-site community events to promote ticket offers and engage with new audiences.
• Maintain records of all prospects and customers within the ticketing database
• Proactively generate new leads and build a strong pipeline through calls, networking, in-person meetings, and lead capture at onsite and offsite events.
• Make a minimum of 300 outbound calls per week with a primary emphasis to sell season tickets, mini plans and group tickets
• Work all SJSU Football and Men’s Basketball home games, managing a dedicated sales table and supporting game-day operations.
• Provide exceptional customer service to fans
• Perform sales and relationship cultivation phone calls, text messages, emails etc. with season ticket holders, sponsors, businesses, individuals, groups and prospective buyers
• Service the inbound ticket sales phone line to answer general fan questions and sell ticket packages
• Utilize strategic ticketing programs, promotions, and sales strategies to generate season ticket revenue
• Execute season ticket retention programs and build relationships with assigned season ticket-holders
• Manage and retain large account base of premium seating, season ticket members, and a group sales list
• Other job-related duties as assigned

• Bachelor’s degree is preferred but not required
• Experience with ticketing software and CRM program a preferred
• Experience with Ticket Return software and Hubspot CRM a plus but not required
• Experience in ticket sales is preferred but not required
• Previous customer service or retail sales experience; display a genuine desire to help people.
• Computer proficient (Microsoft Word, Excel, Outlook) and detail oriented
• Excellent communication, presentation and listening skills
• Ability to work well with others and comfortable taking initiative
• Ability to encourage collaboration, flexibility, equity and inclusion that enables colleagues to contribute to their full potential, feel valued, and supported
• Ability to work nights and weekends when needed
• Paciolan ticketing software experience is a plus

• Availability to work outside typical office hours including nights and weekends as needed
• The work is sedentary in nature
• Walking, standing, bending and carrying of light office items is required
• The work is…