Account Manager , National Accounts

Job Summary

Responsible for providing strategic account management for an assigned portfolio of existing SMB to Enterprise customers. Develop and manage overall account strategies, including identification of incremental revenue opportunities, new product and service opportunities and retention of embedded base services. Responsible for upselling, cross selling and retaining SMB and Enterprise customers. Sell with the goal of exceeding departmental financial and unit targets.

Stay abreast of competitive landscape and emerging technologies to best position company solutions in the marketplace. Responsible for overall customer relationship management and customer satisfaction in addition to achieving revenue and retention objectives Must be highly organized, learn and adapt to change quickly, have strong product knowledge and technical skills, and possess strong verbal and written communication skills.

• Drive revenue growth and provide excellent customer support within assigned accounts.
• Upsell, cross sell and retain existing SMB and Enterprise customer base.
• Make outbound cold calls and take inbound calls to achieve sales quota revenue and metrics.
• Develop a sales penetration strategy for account portfolio.
• Serve as subject matter expert in selling company solutions including Broadband, Managed Services, VoIP and Ethernet.
• Meet and exceed monthly sales quota through identification and closing of incremental sales and revenue opportunities with partner accounts.
• Consistently maintain a pipeline of qualified prospects and leads that will yield production levels of monthly budget performance and above.
• Generate new leads within partner accounts through various prospecting activities, including cold calling, inbound calls, social networking and working with other sales channels.
• Maintain quality sales records, prepare forecast and activity reports and analyze as required.
• Partner with sales support, project management and service assurance to ensure end-to-end customer satisfaction and thereby drive new revenue growth.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Customer Relationships, Sales, Upselling

National Pay Range: $48,480.00 USD-$ USD Illinois Pay Range: $51,510.00 USD - $99,990.00 USD Colorado Pay Range: $54,540.00 USD - $ USD Hawaii Pay Range: $63,630.00 USD - $95,445.00 USD Washington DC Pay Range: $69,690.00 USD - $ USD Maryland Pay Range: $57,570.00 USD - $ USD Minnesota Pay Range: $54,540.00 USD - $95,445.00 USD New York Pay Range: $57,570.00 USD - $ USD Washington Pay Range: $54,540.00 USD - $ USD New Jersey Pay Range: $60,600.00 USD - $ USD Vermont Pay Range: $57,570.00 USD - $90,900.00 USD Massachusetts Pay Range: $60,600.00 USD - $ USD California Pay Range: $54,540.00 USD - $ Targeted Commission: $30,000.00 Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.

Comcast intends to offer the selected candidate base pay within the posted range for this role at the time of posting dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.

Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it…