Client Relations Specialist

For over 60 years, Sonitrol has been one of North America’s most trusted names in verified electronic security — protecting businesses and schools with a combination of cutting‑edge technology and real human expertise. We don’t just sell security; we build lasting partnerships with our clients. Our team is the reason clients stay with us for decades.

This isn’t a call center job or a desk‑bound position. As a Client Relations Specialist, you’ll be out in the field — the face of Sonitrol — building genuine relationships with business owners and decision‑makers across San Mateo and Santa Clara Counties. If you thrive on variety, love solving problems, and want a role where your work actually makes a difference, this is it.

• Be the primary point of contact for an established client base, visiting accounts regularly and building trusted, long‑term relationships
• Resolve service issues and complex concerns with confidence and professionalism
• Identify client needs and match them with the right products and solutions — including upsell and cross‑sell opportunities
• Demonstrate products and deliver hands‑on training so clients get maximum value from their systems
• Onboard new clients smoothly and support existing ones with ongoing education
• Maintain accurate account records and communicate effectively with internal teams to ensure seamless service
• Escalate issues quickly and advocate for clients internally when needed

• Strong communicator — confident in person, over the phone, and in writing
• Organized self‑starter who can manage a varied schedule and prioritize independently
• Customer‑first mindset with a genuine desire to help people
• Comfortable learning new technology and database systems
• Reliable, punctual, and professional
• Prior customer service or account management experience is a plus
• Valid driver’s license and reliable personal vehicle required — mileage reimbursement provided
• Must reside within approximately 25 miles of San Jose

Please note:

This is a fully on‑site, field‑based position. Remote work is not available.

• Mileage reimbursement for all client travel
• Medical, dental, and vision insurance options
  
  Paid holidays and vacation time
• A supportive team environment with room to grow
• The stability of joining a company with 60+ years in business

Sonitrol of Silicon Valley promotes from within and invests in its people. This role is a strong foundation for a longer career in account management, sales, or operations — and we’re looking for someone who wants to build something here, not just fill a seat.

If you’re a people person who takes pride in delivering exceptional service and wants to be part of a company with real staying power, we’d love to hear from you.