Director of Sales

• At Automation Anywhere, the leader in Agentic Process Automation (APA), we're helping organizations redefine the future of work through intelligent automation that drives measurable business outcomes
• As we continue to accelerate growth, we’re seeking a commercially savvy Director of Sales Renewals to build and scale a world-class renewals organization. This is far more than a revenue protection role
• You’ll transform the renewal experience into a strategic growth engine by strengthening executive partnerships, increasing customer value, and uncovering expansion opportunities across our global customer base
• Operating at the center of Sales, Customer Success, Finance, Legal, Deal Desk, Rev Ops, and Product, you’ll be a highly visible leader with significant influence across our go-to-market organization
• This role will report to the VP, Customer Retention
• Owning renewal performance for the assigned business, including renewal bookings, gross retention, net retention, on-time renewals, forecast accuracy, and pipeline health
• Leading, coaching, and developing a team of renewal professionals; establish clear performance standards, operating rhythms, inspection cadences, and accountability
• Building renewal strategies for enterprise and strategic accounts, including early risk identification, save plans, pricing and commercial strategy, multi-year agreements, and executive escalation
• Creating a disciplined 120/90/60/30-day renewal motion that improves predictability and reduces last-minute commercial risk
• Partnering tightly with Account Executives and Customer Success to connect customer outcomes, adoption, realized value, and executive sponsorship to the renewal strategy
• Identifying expansion, cross-sell, and upsell opportunities during the renewal cycle and route them into the appropriate sales motion
• Driving accurate weekly and quarterly forecasting, clearly communicating risk, upside, blockers, and required executive actions
• Leading complex negotiations involving pricing, terms, procurement, Legal, Finance, and executive stakeholders while protecting long-term customer relationships and commercial value
• Using customer health, product adoption, support signals, usage, engagement, and commercial data to identify churn risk early and trigger proactive interventions
• Standardizing playbooks, segmentation, dashboards, tooling, and automation to make the renewal organization more scalable and productive
• Surfacing recurring churn and friction themes back to Product, Sales, Customer Success, and leadership so the company can address root causes—not just individual renewals
• Building a culture that balances customer advocacy with commercial rigor, urgency, accountability, and a strong bias for action
• What Success Looks Like:
• Improved GRR and NRR with a measurable reduction in preventable churn
• High on-time renewal rate and materially fewer end-of-quarter surprises
• Forecast accuracy leadership can trust
• Renewal risk identified early enough to change the outcome
• Stronger multi-year renewal and expansion performance
• A consistent, scalable operating model across the renewals team
• A high-performing team with clear goals, strong coaching, and disciplined execution

Demonstrated ownership of recurring revenue metrics such as GRR, NRR, renewal rate, churn, forecast accuracy, and expansion

Proven people leadership, coaching, and talent development

Executive presence and relationship-building skills

Strong negotiation and conflict-resolution capabilities

Experience in enterprise software, AI, automation, cybersecurity, data/cloud, or another complex recurring-revenue technology environment strongly preferred8+ years of B2B SaaS sales, renewals, account management, customer success, or retention experience, with meaningful ownership of…