Client Account Manager - West

Job Details

Job Location:

AEI
- San Jose - [6

SJO] - San Jose, CA

Position Type:
Full Time

Job Category:
Business Development

Client Account Manager
- West

The candidate shall be responsible for business processes, development, and relationship management, within the region including developing and executing a strategic regional business plan. Key duties will include identifying, developing and pursuing target Clients and Programs/Projects which compliment Arora’s complete service offerings across all market sectors, as well as exploring other diversification strategies to generate business with new clients and markets.

Key services include Facility and Airfield Systems Engineering, Environmental, Construction Services, and Technology (Asset Management, Geospatial, and Software).

Developing relationships with target clients, with ultimate responsibility for execution, delivery, and client satisfaction for all Arora services on the account. This includes risk management, quality management, contract management, task order/contract proposal assembly and A/R collection.

Coordinates all Arora activities for the client with local or remote staff resources to preposition, win, negotiate contracts, and successfully deliver. This includes dotted line staff and potential office management functions for local Arora facilities. Additionally, has the responsibility of providing client specific training to Arora team for the execution of deliverables and activities in compliance with client expectations.

Collaborates with the Executive Leadership Team to administer policy and guidelines established with accounting, human resources, legal, information systems, communications, and strategy resources in support of the client account management function and client satisfaction.

• Represents Arora externally in the Business Community and serves as the critical Point-of-Contact (POC) for external communication including pursuits, project delivery, recruitment, and business/commercial functions.
• Effective communication skills to collaborate with internal and external team members, clients, funding and permitting agencies, and project stakeholders throughout a program lifecycle.

• Possess a strong regional knowledge and understanding of the Southeast Business Community Marketplace inclusive of a network of established agency and partner contacts.
• Responsible for the development of business within the region to sustain growth including but not limited to:
• Identify, develop and generate successful regional Pipeline Opportunities, including research of capital plans, and direct meetings with target clients.
• Identify potential teaming partners (Prime firms and subconsultants), and leading the assembly and pursuit for Prime and Subconsultant teams.
• Leading the complete project life cycle from identification, positioning, proposal, negotiation through delivery and close out.
• Reviewing target client capital plans, monitoring client bid posting sites, and regular meetings with the client related to status of current work, and details to position for upcoming work.
• Generate and meet regional sales goals based on the approved business plan.
• Responsible for leading and preparing technical scope and fee proposals as well as marketing qualifications proposals with support from Marketing, and pursuit team for all regional business development opportunities.
• Participate in regional Business Community activities on behalf of Arora.
• Works within CRM system (Deltek Vision, One Note, Salesforce, etc.) to update client data and opportunities, leads, and pipeline to ensure data accuracy.
• Supports…