Sales Operations Associate Manager

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.

The Associate Manager, Sales Operations, is responsible for optimizing the success of the Sales team by managing day-to-day processes to ensure smooth operations within the department. The Associate Manager, Sales Operations identifies opportunities and risks within sales data and communicates to leadership. The Associate Manager, Sales Operations reports directly to the Chief Revenue Officer.

• Support Sales Leadership to manage distributor contracts, including Sales Agency Agreements, incentive tracking, and territory alignment
• Develop and maintain sales dashboards and reporting (revenue, pipeline, quota, territory performance)
• Analyze distributor, regional, and account-level performance to identify trends, risks, and growth opportunities
• Support sales forecasting by improving pipeline visibility and accuracy
• Maintain data integrity across CRM and reporting systems, including quotas, pipeline, and performance metrics
• Manage reporting cadence (weekly, monthly, quarterly), ensuring timely and accurate execution
• Ensure accuracy of sales data, quotas, and performance tracking
• Evaluate effectiveness of incentive programs and recommendations
• Deliver strategic insights and recommendations to Sales Leadership (AVPs, VPs) to drive execution and performance improvement
• Support territory and account performance analysis to improve planning and resource allocation
• Support distributor approval process and contract documentation
• Liaise with Accounting to manage order fulfillment, returns, and accounts receivable via tracking sales quotas and overriding commission payments

• Minimum of 2+ years in a fast-paced, dynamic environment
• Sales Operations experience
• Effective data entry, attention to detail, and record keeping
• Effective communication, organization, interpersonal skills

• Associate's degree
• Healthcare experience

Expected base salary range is $100,000 - $125,000 with an added yearly bonus

EOE/M/F/Vet/Disability