Sales & Customer Engagement Specialist; SMS, Email & Live Chat

_ This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.

-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone. _

Our client is a fast-growing digital healthcare company that helps individuals access affordable telehealth services and prescription treatments through a seamless online experience. By combining technology, licensed medical professionals, and personalized customer support, the company helps guide customers throughout their wellness journey while maintaining a strong focus on customer experience and responsible communication.

The Sales & Customer Engagement Specialist will be responsible for engaging prospective customers through SMS, email, and live chat and helping them confidently move through the enrollment and purchasing process.

This is a consultative, written-sales role focused on warm prospects who have already expressed interest in the company’s services. The Sales & Customer Engagement Specialist will build trust, answer non-clinical questions, overcome objections, follow up with incomplete registrations or purchases, and guide qualified customers toward conversion.

This role is ideal for someone who combines strong sales instincts with exceptional written communication, empathy, emotional intelligence, and the ability to manage multiple customer conversations simultaneously without relying on aggressive sales tactics.

Fully Remote | 7:00 AM - 4:00 PM PST

• Manage inbound and follow-up sales conversations across SMS, email, and live chat.

• Engage prospective customers who have previously expressed interest in the company’s services.

• Follow up with abandoned registrations and incomplete purchases to encourage customers to complete enrollment.

• Build rapport and establish trust through personalized written communication.

• Answer customer questions regarding pricing, enrollment, promotions, timelines, and the purchasing process.

• Identify buying signals and confidently guide qualified prospects toward completing their purchase.

• Address questions, concerns, and objections using an empathetic and consultative sales approach.

• Share approved promotions, testimonials, and resources to help prospective customers make informed purchasing decisions.

• Manage multiple customer conversations simultaneously while maintaining timely and thoughtful responses.

• Provide a consistent and professional customer experience throughout the sales process.

• Nurture warm prospects throughout the decision-making process.

• Maintain consistent follow-up with customers who have not completed enrollment or purchasing.

• Identify potential barriers to conversion and address non-clinical concerns appropriately.

• Use customer context and previous interactions to personalize follow-up communications.

• Balance customer support and sales objectives while maintaining an authentic, consultative approach.

• Continuously improve written sales techniques based on coaching, performance results, and customer responses.

• Protect confidential customer information and follow HIPAA requirements.

• Maintain appropriate boundaries between sales support and clinical guidance.

• Escalate medical or clinical questions to licensed healthcare professionals according to established procedures.

• Follow company communication, documentation, and customer information-handling guidelines.

• Ensure customer communications remain accurate and within approved company standards.

• Accurately document customer interactions and sales activities within the CRM.

• Maintain organized records of…