Library Community Service Officer

Job Summary

The Library Community Service Officer reports to and receives supervision from the Lead Library Community Service Officer. The Library Community Service Officer is responsible for providing a safe and secure environment for the patrons, staff, collections, and facilities of the Dr. Martin Luther King, Jr. Library.

• Encourage compliance with library policies
• Report suspected hazards and criminal behavior
• Provide assistance to patrons and staff as requested
• Respond to alarms and other calls for service
• Write police reports
• Respond to alarms from theft detection devices
• Provide information to patrons coming to the library
• Create a professional atmosphere that both comforts patrons and deters criminal activity
• Monitor Closed Circuit Television surveillance system
• Monitor Integrated Security System and Alarms
• Monitor Elevator Command Computer System
• Operate Radio Base Station for Security Officers and UPD

• Ability to quickly learn, understand, and apply specific San Jose State University and City of San Jose rules and regulations
• Ability to understand and apply local, state, and federal laws.
• Knowledge of or the ability to learn to use, applicable public safety related equipment and systems.
• Ability to prepare clear and concise reports.
• Strong written and oral communication skills.
• Ability to deal tactfully and effectively with a wide range of people.>
  
  Ability to act calmly and rationally in emergency situations.
• Ability to understand and operate a computer card key badging station.
• Ability to understand and operate an Info Graphics Alarms system.
• Ability to learn Police 10 code.
• Ability to use handheld radio communication system.
• Ability to effectively establish and maintain cooperative working relationships within a diverse multicultural and socio-economic community environment.
• Excellent customer service skills.
• Ability to act calmly and rationally in emergency situations.
• Ability to monitor CCTV screens for extended periods.
• Must possess a valid California Driver's license.
• Ability to communicate with constituents in a professional and respectful manner.

• High School Diploma or Equivalent
• Valid California Driver's License

A valid driver's license is required for this position. Out of state candidates selected for the position must obtain a State of California driver's license within 10 days of hire in accordance with the California Department of Motor Vehicles regulations.

Once hired the employee must successfully complete the Defensive Driver Training Program provided by the State of California for California State University campuses.

• Six month previous police/security/military law enforcement training and/or experience
• Library Security experience
• Customer Service experience
• Strong written communication skills

Classification:
Community Service Specialist I
Anticipated Hiring Range: $4,618/month
Hiring Range: $3,680/month - $5,310/month

San Jose State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• Resume
• Letter of Interest

All applicants must apply within the specified application period:
June 5, 2025 through June 22, 2025
. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

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The system wide policy can be found at  and questions may be…