Client Service Manager

Pal American Security - Client Service Manager

Must have a clean MVR for insurance purposes.

Are you passionate about ensuring top‑notch security services and client satisfaction? Do you thrive in a role where you oversee security contracts and lead a team to deliver exceptional results?

Pal American Security, a leading protective and security company, is seeking a highly skilled and motivated Client Services Manager to join our team. As a Client Services Manager, you will play a crucial role in supervising and supporting security staff, maintaining client relationships, and ensuring the highest level of service delivery.

• Recruit, hire, and train new staff
• Provide performance feedback and recognize talent for management roles
• Ensure security officers are adequately prepared for their assignments
• Track and review KPIs with the Director of Operations
• Conduct site assessments and client visits
• Collaborate on recruitment needs and oversee client billing

• Excellent interpersonal and customer service skills
• Strong organizational skills and attention to detail
• Proficiency in Microsoft Outlook, Word, Excel

• Bachelor's degree with one year experience or equivalent experience in security
• At least three years of related experience

• Prolonged periods of sitting at a desk and working on a computer
• Ability to lift up to 15 pounds at times

Pal American Security is an Equal Opportunity Employer. We make employment decisions without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable laws.

We are committed to fostering a diverse and inclusive workplace where every team member feels respected, valued, and empowered to succeed.