Library Community Service Officer

Job Summary

The Library Community Service Officer reports to and receives supervision from the Lead Library Community Service Officer. The Library Community Service Officer is responsible for providing a safe and secure environment for the patrons, staff, collections, and facilities of the Dr. Martin Luther King, Jr. Library.

• Encourage compliance with library policies
• Report suspected hazards and criminal behavior
• Provide assistance to patrons and staff as requested
• Respond to alarms and other calls for service
• Write police reports
• Respond to alarms from theft detection devices
• Provide information to patrons coming to the library
• Create a professional atmosphere that both comforts patrons and deters criminal activity
• Monitor Closed Circuit Television surveillance system
• Monitor Integrated Security System and Alarms
• Monitor Elevator Command Computer System
• Operate Radio Base Station for Security Officers and UPD

After appointment, Community Service Officers must successfully complete the appropriate training program designed by the University Police Department.

• Ability to quickly learn, understand, and apply specific San Jose State University and City of San Jose rules and regulations
• Ability to understand and apply local, state, and federal laws
• Knowledge of or the ability to learn to use applicable public safety related equipment and systems
• Ability to prepare clear and concise reports
• Strong written and oral communication skills
• Ability to deal tactfully and effectively with a wide range of people
• Ability to act calmly and rationally in emergency situations
• Ability to understand and operate a computer card key badging station
• Ability to understand and operate an Info Graphics Alarm system
• Ability to learn Police 10 code
• Ability to use handheld radio communication system
• Ability to effectively establish and maintain cooperative working relationships within a diverse multicultural and socio‑economic community environment
• Excellent customer service skills
• Ability to monitor CCTV screens for extended periods
• Must possess a valid California Driver’s license
• Ability to communicate with constituents in a professional and respectful manner

• High School Diploma or Equivalent
• Valid California Driver’s License

A valid driver’s license is required for this position. Out-of-state candidates selected for the position must obtain a California driver’s license within 10 days of hire in accordance with California Department of Motor Vehicles regulations. After hire, the employee must successfully complete the Defensive Driver Training Program provided by the State of California for California State University campuses.

• Six months of police/security/military law enforcement training and/or experience
• Library security experience
• Customer service experience
• Strong written communication skills

Classification:
Community Service Specialist I

Anticipated Hiring Range: $4,618/month

Hiring Range: $3,680/month - $5,310/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, see the Employee Benefits Summary.

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:
Resume;
Letter of Interest.

All applicants must apply within the specified application period:
June 5, 2025 through June 22, 2025. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

University Personnel

jobs at sjsu dot edu

The CSU strongly recommends that all individuals who access any in-person program or activity follow vaccination recommendations and comply with safety measures established by each campus. See the policy for details.

Satisfactory completion of a background check (including a criminal records check) is required for employment. A contingent offer may be rescinded if the background check reveals disqualifying information. Additional background checks may be required depending on the position. Evidence of required degree(s) or certification(s) will be required at time of hire.

San José State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, sex, sexual orientation, and veteran status. Reasonable accommodation is made for applicants with disabilities who self-disclose. San José State University employees are mandated reporters under applicable laws and university policies.