Store Protection Specialist

General Purpose

This position provides a visible presence at the store entrances and exits, mitigating theft and fraud and maintaining a safe and secure environment for associates and customers. The Loss Prevention Specialist makes eye contact, smiles, and greets all customers in a prominent, courteous, and friendly manner to deter theft by demonstrating command presence. They monitor the Code 50 package inspection policy, walk the sales floor to identify and address theft indicators, and partner with store leadership to ensure compliance with loss prevention directives and minimize operational shortages.

The Specialist must embrace company values and protect the Ross treasure.

• Understands that safety is the number one priority and practices safe behaviors in everything they do, assisting store leadership in maintaining a safe and secure environment for both associates and customers.
• Provides a visible command presence, including prominent greetings with eye contact, at store entrances and exits and on the sales floor in a company‑issued vest and required black attire, monitoring for potential safety issues.
• Removes clutter and ensures safe, clear egress to emergency exits.

• Provides great customer service by prominently greeting customers, making eye contact, smiling, and answering questions in a friendly and courteous manner.
• Treats all customers and associates with respect.
• Demonstrates courtesy, friendliness, and professionalism at all times and recognizes associates using company recognition programs.
• Regularly involves with internal and external partners, which may include conference calls, scheduled district meetings, educating associates, and providing recognition.
• Other duties as assigned to support loss prevention initiatives.

• Represents and supports the company brand at all times.
• Maintains a professional appearance in accordance with the company dress code.

• Monitors entrances and exits as well as the sales floor for potential theft by identifying suspicious behavior.
• Gathers theft indicators and uses internal or external intelligence to impact shortage trends, effectively communicating to store leadership and loss prevention leadership.
• Adheres to company policy for external theft response.
• Executes all company best practices and maximizes productivity by minimizing steps and touches while working.

• Increases store awareness on effective processes to minimize operational shortage, training and educating associates on shortage reduction initiatives.
• Observes and validates proper checkout procedures for customers and associates.

• Manages work processes
• Business acumen
• Plans, aligns, & prioritizes
• Builds talent
• Collaborates
• Leads by example
• Communicates effectively
• Ensures accountability & execution

• High school education or equivalent required, AA degree preferred.
• One year retail supervisor experience or similar training preferred.
• One year loss prevention/security training preferred.
• Active security guard license preferred.
• Ability to work effectively in a fast‑paced environment.
• Strong communication skills.
• Demonstrated ability to build and maintain relationships with the store team.
• Excellent customer service skills.
• Proven ability to effectively resolve conflict.
• Must be able to comply with all applicable federal and state laws and regulations for security positions, including background screening, physical examination, fingerprinting and/or drug and alcohol testing.

• Consistent timeliness and regular attendance.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• Must be able to raise or lower objects more than 25 lbs. from one level to another (includes upward pulling).
• Must be able to regularly bend, stoop, or crouch (frequency and duration will vary per daily business need).
• Certain assignments may require other qualifications and skills.

None

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or…