Senior Field Service Technician

Position:
Senior CNC Field Service Technician Direct Hire Benefits and travel expenses included Job Summary

The Senior CNC Field Service Technician is a key member of the Customer Support team, responsible for the installation, maintenance, troubleshooting, and repair of CNC machinery at customer locations. We are seeking customer-focused professionals with a positive attitude, exceptional customer service skills, and at least 5 years of experience in the field.

• Install, train, and provide technical knowledge and troubleshooting on the product line at customer facilities.
• Serve as a communication link between customers and the company.
• Create and develop procedural documentation.
• Use and understand the Customer Support computer system.
• Support the machine building team.

• Strong electro‑mechanical skills, including expertise with motors, drives, and transformers.
• Knowledge of a specialized field such as machine tool manufacturing, installation, operation, maintenance, repair, and/or a broad shop background.
• Technical knowledge and logical troubleshooting across the product line.
• Excellent communication and customer relations skills.
• Rational decision‑making and problem‑solving ability.
• Detail‑oriented with a high degree of accuracy.
• Availability for travel based on customer needs.
• Minimum of 5 years of experience in a related field or role.