Field Service Engineer II - Semiconductor

Field Service Engineer II – Semiconductor

Skills: PVD or semiconductor vacuum equipment experience; multi‑chamber cluster systems and robotics experience; ability to understand electrical and mechanical drawings for troubleshooting.

Experience level: Mid‑senior

Experience required: 5 Years

Education level: All education levels

Relocation assistance: No

Are you seeking an opportunity to work with today's most advanced thin film processing tools? Anelva tools have been delivering cutting‑edge performance in thin‑film deposition (PVD) and enabling our customers to manufacture the most advanced hard disks and volatile/non‑volatile memories. We have an exciting opportunity in San Jose, CA to directly interface with customers to support their Anelva equipment in the field, which includes troubleshooting and installations.

This position performs technical support of the high‑vacuum equipment for PVD and related robotics. The individual must understand vacuum technology, general practices, and procedures within the semiconductor field and be able to apply such skills fluently to perform field service duties at the customer’s clean room. In addition, provide on‑call technical support, which may require off‑shift work.

This position requires full‑time presence at your assigned office(s)/worksite(s).

Please note:

this is a customer‑facing role, and requires compliance with customer policies and protocols, which may include COVID‑19 vaccination and other measures relating to COVID‑19.

• Responsible for monitoring, inspecting, setting up, calibrating, and maintaining semiconductor process equipment in the field to prevent equipment downtime.
• Troubleshoot hardware and software related issues and implement solutions.
• Collect data for software related issues and discuss with headquarters in Japan.
• Accurately document all maintenance activity and provide field service reports.
• Install equipment control software and maintain a record of software revision history.
• Participate in the installation of equipment at customers’ sites.
• Monitor stock levels of service parts and equipment to ensure adequate inventory is available for repair work.
• Provide training and assistance to other technicians.
• Effectively communicate with customers, USA and Japan employees.
• Escalate serious or complicated repair problems to senior‑level team members.

• HS diploma, GED, or equivalent experience required. AA or BS degree in a related field preferred, plus 1–2 years of related experience (e.g., FSE or Technician position in a semiconductor equipment company or a technical position in the engineering field).
• PVD or semiconductor vacuum equipment experience.
• Multi‑chamber cluster systems and robotics experience highly preferred.
• Ability to understand electrical and mechanical drawings for troubleshooting.
• Experience with PLC and other software applications is a plus.
• Ability to work independently after 3–6 months of on‑the‑job training.
• Must have analytical skills for problem analysis and resolution.
• Decide on a problem‑solving roadmap and follow methodological means to resolution.
• Decide and recommend spare and consumable parts for preventive maintenance and repairs.
• Job may require domestic travel up to 25% and international travel for training.
• May require considerable travel throughout the sales territory (valid driver's license and acceptable driving record necessary). Additionally, because this position requires driving for company business as an essential function, must remain in compliance with company safety guidelines and policies.
• Position may require ability to work flexible shifts.
• Requires ability to lift approx. 50 lbs.
• Bilingual communication skills helpful but not required (Japanese/English).
• Substantial amount of standing, walking, typing, grasping, talking and hearing.
• Substantial amount of driving required, sometimes for multiple hours at a time.
• Occasionally kneeling, crouching, stooping, reaching, pushing, pulling, and climbing stairs or ladders.
• The worker is required to have close visual acuity with or without corrective lenses for extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at close distances.
• Working primarily in a cleanroom environment (wearing full cleanroom suit, facemask, gloves, safety glasses).
• The work environment may include a variety of physical conditions such as proximity to moving mechanical parts, electrical current, working on scaffolding and high places, exposure to chemicals, ultraviolet light and lasers, working in enclosed spaces, close quarters, narrow aisles or passageways.
• The work environment may include working in highly time‑sensitive situations requiring quick resolution including equipment problems.