Lead Appliance Repair Technician

Are you the technician others call when they are stuck? Do you get excited when teaching your knowledge of appliances to other technicians? Do you enjoy helping others and teaching your craft? Would you like to have a part in improving the home life of families in your community?

If so, we are looking for you! Mr. Appliance is looking for a Lead Appliance Repair Technician. Apply today!

• Previous experience of four years or more in appliance repair is a plus!
• High school diploma or equivalent
• Valid driver’s license and clean driving record

As a Lead Appliance Repair Technician, you are a key component in providing excellent customer service to our customers and our team of Appliance Repair Technicians.

Here are your primary responsibilities:

• Diagnose and repair home appliances by troubleshooting, providing cost estimates, communicating with the customer, and collecting payments.
• Lead a team of Appliance Repair Technicians to properly diagnose and repair appliances.
• Serve as a resource and technical support for the team.
• Effectively communicate with the office.

• Exceptional Customer Service: In this role, you are the face of the company, delivering a great customer experience and showing empathy toward the customer to accurately diagnose and solve their problem.
• Getting from Diagnosis to Solution: You explain what’s wrong and help the customer understand what needs to be done so that you can resolve their issues quickly.
• Quality of Work: This role requires critical thinking and problem‑solving skills to ensure customers are satisfied and the job is fixed correctly the first time.
• Efficiency: You need to be efficient with your time and the speed at which you can complete repairs to respond to all customer needs for the day.
• Punctuality and Reliability: You must be available and show up on time to provide a great experience.
• Pride in the Details: Keep your work vehicle clean and organized, and value attention to detail in completing customer information and reports.
• Thirst for Knowledge: New appliances and features come out all the time; you should be eager to research new equipment and take advantage of training opportunities.
• Desire to Share Knowledge and Skill: You truly enjoy teaching other technicians the skills listed above.

The pay range for this position is $28.00 to $33.00 per hour, depending on your experience in appliance repair. You also will have the opportunity to earn bonuses and commissions.

• No nights or weekends: We value having a solid work‑life balance. We work to make a living without being overworked.
• Paid Training: We will train you and help you build a career. The Mr. Appliance Academy is designed to take you from Apprentice to Master Technician quickly.
• Bonus &
  
  Incentives:
  
  We reward hard work with generous bonuses and incentive pay.
• Company-Provided Perks: We provide you with a company vehicle and iPad.
• Benefits: Health, Dental, and Vision benefits are offered after 90 days of employment.
• PTO: paid time off of X days per year
• Fun Team Environment: We stand by our culture and build our team with people that love what they do.

If you enjoy taking care of the customer, are awesome at troubleshooting, love working with your hands, and love sharing that knowledge with other technicians, a career liance as Lead Appliance Repair Technician could be your future!

Apply today!