Solar Service Technician; San Jose, CA

Solar Service Technician (San Jose, CA)

Simply Solar San Jose, California, United States

When you join the Simply Solar team, you become part of an amazing culture of people who care deeply about the work they do. The organization is committed to empowering people to make positive, measurable changes in their personal lives and communities.

We offer competitive pay with excellent benefits, company trips/events, PTO, 401(k), and more. The company is pet-friendly.

• Diagnose and troubleshoot system performance issues across a variety of PV and battery installations.
• Perform inverter replacements, module swaps, and component repairs on Solar Edge, Enphase, Tesla, and other major systems.
• Remove and reinstall solar arrays for roof repairs, replacements, or structural work, ensuring proper reconnection and system commissioning.
• Complete full system removals for customers who are moving, selling homes, or decommissioning installations.
• Conduct detailed system inspections and identify potential problems before they become failures.
• Install critter guards, perform system cleaning, and handle preventive maintenance tasks.
• Test and verify system performance after repairs to ensure everything is working correctly.

• Explain technical issues and repair options to homeowners in plain language.
• Walk customers through system operation and answer questions about performance.
• Document site conditions, take photos, and provide clear notes for follow-up work.
• Represent Simply Solar professionally and build trust with customers who may be frustrated with previous service experiences.
• Communicate with the service operations team about job status, parts needs, and scheduling.
• Flag warranty issues and coordinate with manufacturers on RMA processes.
• Keep accurate records of work performed, materials used, and time spent on each job.
• Identify upsell opportunities like battery additions, system expansions, or maintenance plans.

• Follow all safety protocols for working on roofs, ladders, and electrical systems.
• Comply with NEC code requirements and local permitting standards.
• Maintain a clear, organized work environment and vehicle.

• At least 1 year of hands‑on experience servicing solar PV systems.
• Minimum 1 year working with solar inverters and electrical panels.
• Hands‑on experience with Solar Edge and Enphase systems.
• Strong diagnostic and problem‑solving skills.
• Good communication skills.
• Valid California driver’s license with a clean driving record.
• Physical ability to work on roofs, lift equipment, and handle fieldwork demands.

• Familiarity with battery systems including LG Chem, Solar Edge Energy Bank, Tesla Powerwall, and Enphase Encharge.
• Experience with system monitoring platforms such as Enlighten Manager, Solar Edge monitoring portal, and Tesla app.
• Knowledge of different racking systems, mounting hardware, and roof types.
• Experience with system removals and reinstallations, including proper waterproofing and flashing techniques.
• Electrical background or training (e.g., C‑10 license, electrical apprenticeship).
• NABCEP PV Installation Professional or Associate certification.

• Self‑motivated, requiring little supervision.
• Detail‑oriented, following checklists and taking thorough notes.
• Customer‑focused, respecting homeowners’ trust and property.
• Team player, willing to help peers and share knowledge.
• Comfortable with technology, using mobile apps, uploading photos, and navigating CRM systems.

• Mobile tools:
  Company‑provided phone/tablet for job tracking, photo documentation, and communication.
• Company vehicle equipped with parts, tools, and safety equipment.
• Service area within 100‑mile radius of Petaluma office, primarily throughout the Bay Area.
• Schedule Monday through Friday, typical hours 7:00 AM to 4:00 PM, with occasional early starts or late finishes.
• Daily travel to customer sites; expect 2‑5 jobs per day, depending on complexity.
• Physical demands include roof work, ladder climbing, lifting equipment up to 50 lbs, and working in varied weather conditions.
• On‑call rotation for occasional emergency duties shared among the team.
• Hourly rate $25–$35 per hour, based on experience and certifications.
• Life insurance $10,000 policy fully paid by the company.
• Employee Assistance Program offering confidential support services.
• Fuel and maintenance for company vehicle covered for work use.
• Specialized tools and safety equipment supplied by the company.
• Ongoing manufacturer training and certification opportunities.