Sr. Field Technician

About Sunrun

Since 2007, Sunrun has grown into America's #1 home solar and battery company. We train you to work across different teams—from qualifying homes for solar to installing, inspecting, and servicing existing systems. This versatility helps limit reduced hours and enhances job security in an industry affected by seasons.

Field Performance Technicians manage, schedule, and complete all service and warranty related work. They work independently or as part of the Performance O&M team, interacting closely with customers, Branch Manager, Senior Electrical Foreman, Construction Supervisor, and the centralized scheduling Field Service Team.

• Organize, lead, and maintain the warranty and service schedule.
• Work with the Electrical Foreman, Construction Supervisor, and the Branch Manager to allocate labor resources to service and warranty projects as needed.
• Assist with training and development for Field Service Technicians and Field Communications Technicians.
• Lead regular meetings to align and train the local field service team on best practices.
• Support the onboarding and training of new members of the field performance team.
• Regularly exceed defined goals for field performance key performance indicators including turnaround time, experience rating, and average dispatches completed.
• Assist with other tasks including inspections and site audits when assigned.

• 1–3 years of previous field construction or solar experience required.
• PV design or PV electrical experience is preferred.
• High School diploma is required.

• Must maintain a clean driving record with the ability to pass a driving background check. Must be 21 years of age and possess a valid driver’s license.
• Valid state or local Electrical Journeyman certification or license preferred. Depending on state requirements an Electrical Journeyman certification or license may be required.

• Knowledge of the NEC and applicable codes and standards.
• Motivated team player looking to succeed.
• Proven track record of excellent customer service.
• Excellent verbal and written communication skills.
• Excellent organizational and time management skills.
• Strong computer skills.
• Electrical/PV Installation Knowledge:
  Working knowledge of current NEC codes, ability to interpret single line drawings and PV systems from roof to meter, and understanding of electrical principles as they pertain to solar interconnection/tie‑in and code.
• Safety:
  Adhere to company safety policies and procedures, identify and report safety hazards, and encourage others to work safely.
• Customer Service:
  Establish rapport, build relationships, and remain tactful when communicating with external and internal customers and coworkers.
• Results Driven:
  Meet deadlines and key metrics, work independently and as a team player, and drive results in a fast‑paced, team‑based environment.
• Problem Solving:
  Solid logical decision making and troubleshooting skills, exercise good judgment, take ownership of issues, and escalation to appropriate persons.

• Transport materials and equipment to complete assigned job tasks (up to 50 pounds frequently and up to 100 pounds with assistance).
• Work on rooftops with various angles and surfaces requiring frequent bending, twisting, squatting, climbing, kneeling, crawling, turning, standing, and balance.
• Climb ladders.
• Work in outdoor weather conditions including excessive noise, extreme heat, extreme cold, wet environment, and humidity.
• Utilize hand functions requiring fine motor skills.
• Operate within the safe range of equipment such as ladders, fall protection harnesses, and other personal protective equipment.
• Maintain balance on roofs and…