Associate Installation Technician

Basic Responsibilities

Responsible for the on-site physical installation, functional testing, and quality inspection of surgical light suspensions, surgical booms, video integration systems, and other ancillary equipment such as room cameras, video monitors and video signals. Partner with internal teams including sales, project engineering, project management, field service and external teams such as electricians, plumbers, general contractors and perioperative hospital staff.

This role requires 100% overnight travel from Monday to Friday. Travel, lodging and meal expenses are paid for by Stryker in accordance with the Stryker Corporate Travel Policy.

• Confirm site readiness of pre-installation requirements and infrastructure and perform a detailed product inventory of installable equipment. Communicate issues to the internal project team and follow up for resolution.
• Install all surgical light suspension systems, surgical booms, video integration systems and associated cabling to deliver appropriate video signals as well as ancillary equipment (room cameras, video monitors, etc.) in accordance with quality and safety standards and state, industry and international standards.
• Program, test and inspect all video integration sources according to design specifications and in accordance with quality and safety standards. Perform all functional and quality checks of installable equipment and document appropriately prior to project sign-off.
• Document and maintain accurate records of equipment installation and associated activities.
• Complete daily update reports and other administrative responsibilities in a timely and accurate manner. Provide project updates to relevant stakeholders. Coordinate with Quality to ensure compliance with regulatory and operational requirements.
• Interpret, understand and install equipment according to complex wire diagrams and CAD drawings.
• Understand infrastructure, electrical and network requirements of installable equipment.
• Learn and understand basic Internet Protocol (IP) and computer networking requirements as related to Stryker integration products.
• Train in identical installation and integration practices at different locations to ensure consistency and serviceability.
• Coordinate and book travel arrangements for self, based on job location and in accordance with company guidance. Manage daily schedule to ensure timely arrival and completion of all installation activities.
• Maintain project stakeholder relationships, communicate progress updates and provide basic operational training to customers as needed.
• Manage and maintain inventory of assigned tools and equipment.
• Maintain accurate records of installation tasks.
• Respond to internal and external customer inquiries and requests for service. Communicate with customers regarding the status of their project and provide clear and timely updates on project progress.
• Effectively build relationships with internal and external business partners to provide outstanding customer service experience. Communicate lessons learned and provide feedback to cross‑functional partners to improve business processes.
• Adhere to all safety policies and standards as dictated by customer facilities and by Stryker.
• Complete training to ensure proper PPE is utilized during execution of job responsibilities.
• Advocate the importance of safe work practices.
• Maintain accurate and up‑to‑date product, quality and process standards through Stryker’s Learning Management System.

• Heavy work:
  Exerting up to 50 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects.
• Must be able to utilize equipment including ladders, chain hoists, material lifts…