Case Manager RWC ERF

Overview

Corporate Headquarters - Santa Clara, CA 95054
Salary Range: $25.50 - $38.50 Hourly
Position Type:
Full Time
Job Shift: Any

ABOUT LIFEMOVES

Life Moves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs, Life Moves gives our neighbors experiencing homelessness a temporary place to call home while providing intensive, customized case management through site-based programs and community outreach.

Life Moves | The Redwood City (RWC) Encampment Resolution Fund (ERF) provides outreach services to households who have resided in encampments in Redwood City. The Life Moves team will be serving individuals throughout their transition from encampment through permanent housing.

The Redwood City Encampment Resolution Fund Bilingual Case Manager reports to the Program Director and engages unsheltered clients, ensuring continuity of care with partner agencies and helping clients navigate complex systems effectively. The position plays a key role in supporting people moving toward safe, stable housing and greater self-sufficiency. They provide case management services, life skills support, and resource connections and work in partnership with clients to set goals, celebrate progress, and overcome challenges.

Using a trauma-informed and strengths-based approach, this position builds trust and respect, making sure clients feel heard, valued, and supported throughout their journey.

Responsibilities include:

• Client Support and Case Management:
  Develop and maintain individualized case plans focused on housing, employment, benefits, and overall well-being, based on each client’s strengths and goals.
• Assist with housing searches, employment readiness, benefits enrollment (e.g., General Assistance, Cal Fresh, CAPI), and skill-building activities such as budgeting and daily living; connect clients to healthcare providers and community resources, and assist with coordination, scheduling, and transportation as needed.
• Maintain accurate and timely client documentation and outcome tracking in HMIS and the agency’s client management system.
• Advocate for client needs and rights when working with partners, landlords, employers, or service agencies; provide mediation and conflict resolution support as needed.
• Provide calm, trauma-informed crisis response and ensure all client services align with ethical standards and agency values.
• Resource Connection and Community
  
  Collaboration:
  
  Build and maintain partnerships with community organizations, public agencies, and system partners (e.g., VA, APS, CPS, Probation) to support clients and improve access to resources.
• Serve as a liaison between Life Moves and community stakeholders by sharing information, coordinating services, and promoting trauma-informed care practices.
• General Agency Responsibilities:
  Participate in weekly case conferences, monthly trainings, and regular supervision to strengthen skills; fully participate in all required trainings; attend continuing education opportunities to grow expertise and uphold agency standards; be available to work occasional evenings and weekends as needed; perform other duties as assigned to meet program and organizational needs.
• Outreach Responsibilities:
  Conduct outreach to individuals experiencing unsheltered homelessness in encampments or public spaces, connecting those interested with core agencies or other essential services; respond to dispatch requests or partner referrals, providing connection to shelter, housing, and essential services; distribute basic needs supplies and build rapport to support engagement and trust.

Educational Requirements:

Associate's Degree in related field preferred; or High School Diploma/GED with 2-5 years of equivalent experience in related field. Related fields may include direct involvement in peer advocacy, community outreach, housing services or roles within the homelessness services field.

Technology:
Comfortab…