PT RSVP COORD

Project Access provides programs and services to over 27,000 children, families, and seniors living in affordable housing communities across the country. We strive to empower residents of affordable housing communities through our onsite services, aiming to create pathways for self‑reliance and personal growth. Join the Project Access team and create impact in the lives of our residents. Hear from them and how their lives have changed:(Use the "Apply for this Job" box below)./

The opportunity:

The Resident Services & Virtual Programming Coordinator is a digital pioneer and community champion who bridges the gap between face‑to‑face connection and technology to transform lives. You will harness the power of our mobile app, Project Access Connect, to create virtual communities that mimic the warmth of in‑person gatherings, while hosting dynamic in‑person events that bring neighbors together in celebration.

Picture yourself as a digital storyteller, capturing resident success stories through engaging blog posts and vibrant social media content that inspires others. You are the friendly voice residents hear on our support line, the creative mind behind social media videos showcasing community achievements, and the strategic thinker who uses data analytics to design programs that truly make a difference. From coordinating virtual cooking classes that connect seniors across different housing communities to organizing Instagram‑worthy community festivals, you'll use technology as a superpower to amplify human connection.

The Coordinator provides overall development, implementation, and coordination of both in‑person programs and services offered to benefit residents across four apartment communities – 3 physical and 1 and virtually. This role combines traditional on‑site resident services with virtual programming delivery through the Project Access App. The Coordinator creates value for residents by being a supportive resource both in‑person and online, coordinating programs that create positive impact across residential communities.

They identify methods to create long‑term positive outcomes through an understanding of both physical and virtual communities served. This position works independently and is suited for someone who is proactive, innovative, and thrives in an environment with a high degree of autonomy and accountability.

• Implement core programs and services across four apartment communities, connecting, engaging, and empowering residents across four initiatives:
  Economic Stability, Education for Youth & Families, Health & Wellness, and Community Building.
• Coordinate youth programs (homework assistance, educational enrichment) and senior programming (social mixers, BINGO, fitness classes).
• Plan and facilitate in‑person community building events that promote safe communities and strong connections among residents.
• Support food resource and distribution needs, maintaining food bank partnerships.
• Conduct weekly in‑person and virtual outreach, including door‑to‑door visits and physical presence in high‑traffic locations.
• Use personal automobile to acquire program supplies and attend off‑site meetings (mileage reimbursed at IRS rate).

• Serve as primary PASS representative for resident needs via phone and app chat feature.
• Develop and coordinate virtual programming (events, workshops, educational sessions) ensuring seamless integration with on‑site services.
• Create and manage virtual educational content, curriculum, and blog posts highlighting resident success stories and community resources.
• Moderate community board and resident marketplace on PA Connect App, ensuring appropriate and respectful posts.
• Manage CMS back‑end environment for engagement reporting, usage trends, event calendar, and community posts (alerts, announcements, schedules, newsletters).
• Manage Salesforce platform for electronic waivers, intake forms, and resident contacts.
• Design digital marketing materials, flyers, and promotional content for both virtual and physical programming.
• Track app usage, engagement metrics, and…