Veterans Stabilization Case Manager II

This is a full-time, in-person position for the Veterans Services Program at Goodwill Headquarters in San Jose, CA.

Summary

At Mission Services of Silicon Valley, our purpose is simple and powerful: to help people build skills, find meaningful work, and thrive in our community. For nearly 100 years, we've been a trusted partner in connecting opportunity with people's potential. By working hand in hand with local experts, employers, and community members, we create pathways to education, employment, and lasting economic mobility.

As a team, we are committed to:

• Empowering one another to do our best work and grow together.

• Building strong partnerships and serving as a driving force for economic opportunity in Silicon Valley.

• Modeling teamwork, integrity, and cultural intelligence in everything we do.

• Acting with mutual respect for each other, our community, and the nvironment we share.

The Stabilization Case Manager II (CM II) provides intermediate-level case management and participant support within Mission Services programs. CM IIs operate with greater autonomy, manage more complex cases, and ensure participants move from crisis to stability through coordinated housing, employment, and supportive services. The CM II uses trauma-informed practices, maintains high-quality documentation, and collaborates closely with internal and external partners to support long-term participant success.

CM IIs may be assigned to:
- Employment-Based programs (STRIVE, AB109, HVRP, NOW, CTE, Expandability)
- Housing-Based programs (SSVF, BSCC)
- Integrated service teams as needed

Job Responsibilities

Case Management & Participant Support (40%)

• Conduct comprehensive intakes, eligibility determinations, and barrier assessments within required program timelines.

• Develop individualized stabilization, housing, or employment plans with participants, ensuring goals are measurable and updated monthly.

• Provide trauma-informed coaching, motivational interviewing, crisis intervention, and problem-solving support.

• Maintain a consistent meeting cadence with participants (weekly, bi-weekly, or per program standards).

• Support participants in resolving barriers such as transportation, food insecurity, legal issues, documentation needs, behavioral health access, childcare, and technology.

• Coordinate warm handoffs to internal teams (Career Navigators, Housing Navigators, Healthcare Navigators) and external partners.

• Track progress toward stabilization, housing, or employment goals, adjusting interventions based on participant needs.

• Perform fieldwork as required, including home visits, employer visits, drop-ins at interim housing sites, site verifications, and partner meetings.

• Respond to crises promptly and develop short-term stabilization plans within 72 hours.

• Conduct safety assessments as needed and follow escalation protocols for risk, mandated reporting, or critical incidents.

Employment or Housing Stabilization Services (35%)

Depending on assignment:

Employment-Based:

• Deliver job readiness coaching, career planning, and employment navigation.

• Provide job leads, employer introductions, and placement support.

• Monitor 30/60/90-day retention and address workplace barriers.

• Support participants in accessing training, credentials, or transitional work programs.

Housing-Based:

• Assist participants in identifying, securing, and maintaining safe, affordable housing.

• Conduct unit habitability reviews and coordinate with landlords.

• Support housing retention through ongoing case monitoring.

• Navigate participants through benefits, rental assistance, and subsidy programs.

Documentation, Compliance & Data Quality (15%)

• Maintain 98% timely and accurate data entry (within 48 hours).

• Ensure all required documents, case notes, plans, and assessments meet audit standards (CARF, VA, DOL, City/County).

• Participate in file audits and correct issues promptly.

• Use CRM systems (Case Worthy, HMIS, or program-specific systems) with reliability and consistency. Intake forms

• Assessments (VI-SPDAT, employment assessments, needs assessments)

• IHP/IEP plans

• Income verification, housing verification, habitability forms

• Supportive service requests

• HMIS ROI and consent forms
  
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