Stabilization Case Manager II - Unhoused Program; STRIVE

Job Details:

Job Location:

Main Plant - San Jose, CA 95112. Position Type:
Full Time. Education Level: 4 Year Degree. Salary Range: $30.00 - $34.00 Hourly. Travel Percentage:
Up to 50%. Job Shift: Day.

This is a full-time, in-person position at Goodwill Headquarters in San Jose, CA.

Case Management & Participant Support (40%)

• Conduct comprehensive intakes, eligibility determinations, and barrier assessments within required program timelines.
• Develop individualized stabilization, housing, or employment plans with participants, ensuring goals are measurable and updated monthly.
• Provide trauma-informed coaching, motivational interviewing, crisis intervention, and problem-solving support.
• Maintain a consistent meeting cadence with participants (weekly, bi-weekly, or per program standards).
• Support participants in resolving barriers such as transportation, food insecurity, legal issues, documentation needs, behavioral health access, childcare, and technology.
• Coordinate warm handoffs to internal teams (Career Navigators, Housing Navigators, Healthcare Navigators) and external partners.
• Track progress toward stabilization, housing, or employment goals, adjusting interventions based on participant needs.
• Perform fieldwork as required, including home visits, employer visits, drop-ins at interim housing sites, site verifications, and partner meetings.
• Respond to crises promptly and develop short-term stabilization plans within 72 hours.
• Conduct safety assessments as needed and follow escalation protocols for risk, mandated reporting, or critical incidents.

Employment or Housing Stabilization Services (35%)

• Employment-Based:
  • Deliver job readiness coaching, career planning, and employment navigation.
  • Provide job leads, employer introductions, and placement support.
  • Monitor 30/60/90-day retention and address workplace barriers.
  • Support participants in accessing training, credentials, or transitional work programs.
• Housing-Based:
  • Assist participants in identifying, securing, and maintaining safe, affordable housing.
  • Conduct unit habitability reviews and coordinate with landlords.
  • Support housing retention through ongoing case monitoring.
  • Navigate participants through benefits, rental assistance, and subsidy programs.

Documentation, Compliance & Data Quality (15%)

• Maintain 98% timely and accurate data entry (within 48 hours).
• Ensure all required documents, case notes, plans, and assessments meet audit standards (CARF, VA, DOL, City/County).
• Participate in file audits and correct issues promptly.
• Use CRM systems (Case Worthy, HMIS, or program-specific systems) with reliability and consistency.
• Assessments (VI-SPDAT, employment assessments, needs assessments).
• IHP/IEP plans.
• Income verification, housing verification, habitability forms.
• Supportive service requests.
• HMIS ROI and consent forms.
• Participate in internal audits, CARF reviews, VA compliance checks, and contract monitoring.
• Resolve data corrections and discrepancies within 5 business days.
• Maintain file organization and documentation standards meeting 90% audit accuracy.

Cross-Functional Collaboration & Partnerships (10%)

• Coordinate services with internal teams (Career Navigators, Housing Navigators, Employment Specialists).
• Participate in case conferencing, huddles, and interdisciplinary meetings.
• Build and maintain relationships with referral partners, community organizations, and employer partners.
• Represent MSSV with professionalism at outreach or partner events.
• Maintain accurate and timely documentation in program databases aligned with funders, CARF, and internal compliance standards.

• Bachelor's degree in Business, Human Services, Education, or related field (or equivalent combination of education and experience).
• Minimum 2 years of experience in workforce development, career coaching, job placement, or related services.
• Equivalent experience may include teaching, academic advising, recruiting, training facilitation, case management, or other roles requiring individualized coaching, employer engagement, and measurable outcome achievement.
• Proficiency in Microsoft Office, Google Workspace, and CRM/case management systems and workforce development management platforms.

• Experience working with diverse and underserved populations (veterans, unhoused, individuals with disabilities, or trainees).
• Familiarity with ADA requirements and reasonable accommodations, and ability to support participants and employers in applying inclusive workplace practices.
• Proven track record of building and maintaining professional networks that generate tangible business results.
• Experience using data to inform program requirements and decision-making.
• Familiarity with OKR (Objectives and Key Results) or similar goal-setting frameworks.
• Knowledge of labor market trends, hiring incentives, and workforce development best practices.
• Strong communication, presentation, and employer relationship-building skills.

• Data analysis and interpretation…