Program Manager, Stabilization CSJ

Job Details

• Level: Management
• Job Location:
  
  Pioneer
  - San Jose, CA 95118
• Job Type: Full Time
• Education Level: 2 Year Degree
• Salary: $ - $ per year
• Travel:
  Road Warrior
• Shift: Day
• Category:
  Nonprofit
  - Social Services

Program Manager – Housing Stabilization-CSJ

Santa Clara County, CA

Reports to:

Director, Housing Stabilization Services

Home First’s Housing Stabilization Department works to end and prevent homelessness for at‑risk households in Santa Clara County, California. The Housing Stabilization Manager oversees the department’s services, including rental subsidies, case management, employment and benefits assistance, and connection to community resources. The manager is accountable for performance metrics such as homelessness duration, recidivism, and exits into permanent housing, and is responsible for modeling Home First’s values within the agency and community.

• Ensure effective service delivery as measured by achievement of program targets.
• Oversee that all program documentation is conducted appropriately within agency, licensing, contract and program guidelines.
• Adhere to task completion deadlines.
• Independently manage the day‑to‑day operations of assigned programs through supervision of all assigned staff, including:
• Assist Case Managers and/or Support Specialists in maintaining a caseload.
• Monitor and evaluate staff performance to ensure compliance with all expectations and standards of practice.
• Provide recruitment, hiring and training of program staff.
• Work with staff to maintain thorough, accurate records of service activities.
• Organize the work of the program and delegate responsibility to staff members, as appropriate.
• Assess the follow‑up of Case Managers and/or Support Specialists as they work with program participants to develop and implement an individual case management plan, and/or provide other support to help them achieve their income and housing goals.
• Lead regularly scheduled team meetings to support program operation, including client case conferencing.
• Communicate and collaborate effectively with contract monitors and partners.
• Ensure service integration with Santa Clara County’s CoC, U.S. Department of Veterans Affairs, Homelessness Prevention, and other relevant systems.
• Advocate on behalf of program participants as needed.
• Participate in program design and development, including the upkeep of operations manuals, as needed.
• Travel Percentage:
  Road Warrior.
• Attend all job‑related meetings, including program staff meetings and agency or system‑wide meetings.
• Participate in opportunities for learning and skill maintenance/development, including internal and external training and workshops.
• Maintain professional relations and conduct.
• Utilize supervision appropriately, maintaining open lines of communication, and providing updates on individuals.
• Be available after hours for support during crisis situations, as needed.
• Assist with other duties assigned.

• Bachelor’s degree in Social Work or related human services field preferred;
  Bachelor’s may be substituted by 2years relevant work experience and/or lived experience.
• 3years relevant work experience.
• Minimum 1year demonstrated leadership experience.
• Experience serving people at risk of losing their housing or currently homeless preferred.
• Bilingual, bicultural preferred.
• Fluent in Microsoft Office Suite.
• Valid CA driver’s license and insurance, reliable transportation, and legally required insurance.
• Physical duties include walking, sitting, and the ability to lift 25lbs.

• Excellence:
  Commits to high achievement by setting personal standards of excellence, driving results, and continuously improving performance while fostering team success and organizational goals.
• Collaboration:
  
  Works effectively to build strong relationships, foster open communication, and create a cohesive and high‑performing team.
• Diversity & Inclusion:
  Cultivates an inclusive environment that values and respects the social identities of all individuals, creating space for authenticity and equity.
• Managing Performance:
  Ensures team goals are met by proactively addressing concerns, providing…