Resident Advocate - EIH Via Del Oro; Swing; Fri-Tues
Listed on 2026-07-01
-
Social Work
Community Support Services, Crisis Counselor -
Non-Profit & Social Impact
Resident Advocate - EIH Via Del Oro (32 Hours) Swing (Fri-Tues)
Via Del Oro, San Jose
Salary Range $28.11 - $28.11 Hourly
Level Entry Position Type Full Time Job Shift Any Education Level High School Travel Percentage None Category Nonprofit - Social Services
DescriptionPosition:
Resident Advocate – Via Del Oro (32 hours)
Reports to:
Program Manager
Location:
Via Del Oro, San Jose
Type:
Non-Exempt
Compensation: $28.11/ Hourly
ABOUT HOMEFIRST
Established in 1980, Home First™ is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.
OUR VALUES
- Kindness:
We act with empathy toward others. - Passion:
We ignite change to fulfill our mission. - Excellence:
We deliver exceptional service to our communities.
POSITION OVERVIEW
The Emergency Interim Housing (EIH), Via Del Oro Program is a housing-focused, low-barrier, and harm-reduction program designed to serve individuals experiencing homelessness within the City of San Jose. EIH Via Del Oro program is an adult-only, referral-based program that provides onsite comprehensive support services. The goal of EIH Via Del Oro is to assist all program participants with transition from emergency interim housing into permanent housing.
The Resident Advocate is responsible for the overall day-to-day operation on site and responds to program participants needs on an as needed basis. They facilitate the flow of on-site amenities like access to clinical services, workshops, laundry supplies and food services ensuring each participant's essential needs are met. They also ensure participant, staff and guest safety through regular check-ins and monitoring of the site grounds and sleeping units.
REPORTING RELATIONSHIP:
The position reports to the on-site Program Manager and is a vital member of the Via Del Oro site.
PRIMARY RESPONSIBILITIES
Direct Service (90%)
- Responsible for the care, safety and supervision of program participants and guest
- Implement and enforce EIH guidelines and EIH site rules
- Welcome all agency guests to the facility, including program participants, volunteers, staff, and community members
- Check guests into and out of the facility using the Homeless Management Information System (HMIS)
- Document all notes of services provided into HMIS within 3 business days
- Complete intake of potential participants including thorough and accurate VI-SPDAT assessments
- Work with participants to execute their personalized housing plan
- Provide direct guest support with developing, updating, and reassessing housing plans
- Make timely and appropriate decisions in emergency situations, including awareness of the need for safety of all participants involved, mandated reporting, and contacting appropriate staff/responding agencies
- Promote and lead weekly workshops for participants on site to include topics such as financial literacy, tenant rights and mediation, resume building, job search and credit repair, etc.
- Respond to guest crises using de-escalation and Mental Health First Aid techniques as applicable
- Adhere to Home First's service delivery practices, including Trauma Informed Care, client- centered practice, and Crisis Prevention Intervention model
- Complete and submit Incident Reports, Behavioral Contracts, and Gross Violations as needed
- Provide information, referrals, housing resources, and program support to program participants
- Distribute clothing, linens, toiletries, and any other items supplied by the program
- Restock program supplies and submit supply order request in a timely manner
- Inspect cabins and complete inspection sheets on site
- Support with participants treatment of property prior to move-in
- Provide general site clean-up, reporting any maintenance or janitorial needs to the Shift Manager or Program Coordinator in a timely manner
- Conduct cabin, facility, and perimeter checks
- Assist with set-up and break-down for any special…
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