Lead Case Manager - Casitas de Esperanza

Lead Case Manager - Casitas

Reports To:

Housing Manager

Classification:
Non-exempt, Full Time

Compensation: $70,304 - $76,000 per year

Benefits: medical, dental, vision, life insurance, paid holidays, sick time, 401K plan

Reporting to the Program Manager, the Lead Case Manager will oversee all case managers that make up the Hotel Program. This position requires a high level of independent decision making, action, and responsibility, with an overall goal of enhancing the guest’s quality of life by moving them out of poverty as defined by the self‑sufficiency matrix. The Lead Case Manager will assist the Program Manager in communicating with different vendors, Program participants and partners to ensure that the team is meeting deliverables and is equipped with what is needed for the guests enrolled in the Program.

• Oversee and provide support to all Case Managers in the Program.
• Assist the Program Manager with daily program operations, administrative tasks, and other duties needed to ensure effective program delivery.
• Assess and address guest needs, determining eligibility for a variety of financial and in‑kind emergency assistance services.
• Provide case management services to guests in the Program, including goal setting, long‑term case plan development, and progress monitoring.
• Lead workshops and training for guests and Case Managers as needed.
• Maintain a caseload of 5 families per year (average caseload is 20–25 families at any given time).
• Meet with guests weekly or bi‑weekly during their stay in the program and track their progress on a quarterly basis.
• Coordinate with service providers, volunteers, community partners, and other potential resources for the Program.
• Maintain accurate and complete case notes in compliance with Amigos record‑keeping practices, as well as State and County requirements.
• Ensure guest records remain updated in agency databases and HMIS in compliance with program standards.
• Provide required documentation in a timely manner, including client follow‑up, outcome evaluations, and data collection for Program quarterly action plans.
• Assist with program activities, including supporting meal service for families and ensuring guests receive meals in an organized and timely manner.
• Provide operational support during program activities, events, and daily shelter functions as needed.
• Serve as an additional point of support for program emergencies and urgent situations outside of regular business hours, in coordination with the Program Manager and Security staff.
• Participate in an on‑call rotation and respond to program‑related needs or emergencies when requested by the Program Manager.
• Work after hours as needed, including returning to the shelter whenever indicated by circumstances or supervisor.

• Participate in regular staff meetings, staff training programs, supervisory meetings, and agency events.
• Assist the Program Manager with additional tasks, projects, and operational needs as assigned.
• Adhere to agency policies and procedures.
• Maintain professional communication and collaboration with staff, guests, partners, and community members.
• Perform any other duties as assigned.

• Bachelor’s Degree in Social Work (or related field)
• Bilingual (English and Spanish)
• Minimum 2 years experience working in nonprofit setting
• Minimum of 1‑2 years in a leadership role
• Experience with PR‑VI‑SPDAT and VI‑SPDAT a plus
• Experience in HMIS data system
• Previous experience case managing families
• Knowledge of community resources
• Excellent documentation, communication and writing skills
• Ability to work in a variety of settings with culturally diverse individuals/families
• Knowledge of social issues impacting East San Jose residents
• Must submit to and pass a background check

Relevant experience with the East San Jose community or similar communities. Awareness of social issues impacting local residents.

• Speak, listen, and communicate with both adults and children
• Use hands or fingers to handle objects, tools, or controls
• Walk, sit, and reach with hands and arms
• Occasionally lift or move up to 30 pounds

Amigos de Guadalupe Center for Justice and Empowerment is an Equal Opportunity Employer (EOE). Applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity and gender expression, disability or veteran status. At ADG we promote a learning environment and encourage anyone to apply regardless of prior experience, we look for a growth mindset, positivity and an eagerness to learn.