Shift Supervisor EIH VDO-Swing Shift; Tues-Sat

Job Details

Level: Experienced

Job Location:

VDO - San Jose, CA 95119
Position Type:
Full Time
Education Level: High School
Salary Range: $38.47 - $38.47 Hourly

Travel Percentage :
None

Job Shift: Swing
Job Category:
Nonprofit - Social Services

Shift Supervisor - VDO

Reports to:

Program Manager

Location:

Via, Del Oro, San Jose

Type:
Non-Exempt

Compensation: $38.47 / Hourly

Established in 1980, Home First™ is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.

The Emergency Interim Housing (EIH), Via Del Oro Program is a housing-focused, low-barrier, and harm-reduction program designed to serve individuals experiencing homelessness within the City of San Jose. EIH Via Del Oro program is an adult-only, referral-based program that provides onsite comprehensive support services. The goal of EIH Via Del Oro is to assist all program participants with transition from emergency interim housing into permanent housing.

Direct Service (90%)

• Works collaboratively with Program Manager to ensure service delivery standards are met
• Responsible for the care, safety, and supervision of program participants, guests, and staff
• Implement and enforce EIH guidelines and EIH site rules by program participants
• Assist with administrative duties to support the Program Manager, including screening applications, preparing reports, creating schedules, and securing staff coverage as needed
• Assist with interviewing, recruiting, and training staff
• Ensure the minimum staffing requirements per shift are met
• Participate in staff progressive discipline, including the development of Corrective Action Plans
• Ensure incident reports are accurate and completed promptly
• Welcome guests to the facility, including program participants, volunteers, staff, and community members
• Ensure Resident Advocates document all services provided into HMIS within three business days
• Provide supervision, job coaching, and support to staff
• Meet with each staff individually regularly
• Ensure rooms are booked and cleaned for workshop providers
• Make timely and appropriate decisions in emergencies, including awareness of the need for the safety of all participants involved, mandated reporting, and contacting relevant staff/responding agencies
• Supervise workshops for participants on site to include topics such as financial literacy, tenant rights and mediation, resume building, job search, credit repair, etc.
• Respond to guest crises using de‑escalation and Mental Health First Aid techniques as applicable
• Adhere to Home First’s service delivery practices, including Trauma Informed Care, client‑centered practice, and Crisis Prevention Intervention model
• Complete and submit Incident Reports, Behavioral Contracts, and Gross Violations as needed
• Ensure clothing, linens, toiletries, and other program supplies are in stock and accessible
• Create a room inspection schedule and follow up an inspection schedule
• Support with the treatment of participants’ property before Move‑In
• Supervise general site clean‑up, reporting any maintenance or janitorial needs to appropriate contact, ensure after‑hours emergency work is completed
• Ensure room, facility, and perimeter checks are completed
• Ensure set‑up and break‑down for any special events or activities
• Complete and file all paperwork promptly
• Maintain professional conduct, attitude, and appearance
• Communicate to and delegate tasks to the next shift Supervisor or Manager
• Maintain confidentiality regarding clients, personnel, and other internal agency affairs
• Conduct business according to the employee handbook, exercising judgment and serving the best interests of the agency and community
• Maintain compliance with agency/EIH Arena site policies and procedures
• Provide socialization skills- empathetic listening, problem‑solving,…