Resident Advocate-Rue Ferrari Expansion; Tues-Sat

Resident Advocate – EIH Rue Ferrari Expansion

Location:

EIH Rue Ferrari Expansion, San Jose

Reports to:

Program Manager

Compensation: $28.11 per hour

The Emergency Interim Housing (EIH), Rue Ferrari Expansion Program is a housing-focused, low-barrier, and harm-reduction program serving individuals experiencing homelessness in San Jose. The Resident Advocate is responsible for the overall day-to-day operation on site and ensures participant, staff and guest safety while facilitating access to services and amenities.

• Care, safety and supervision of program participants and guests
• Implement and enforce EIH guidelines and site rules
• Welcome all agency guests to the facility, including participants, volunteers, staff, and community members
• Check guests into and out of the facility using the Homeless Management Information System (HMIS)
• Document all notes of services provided into HMIS within 3 business days
• Complete intake of potential participants including thorough VI-SPDAT assessments
• Work with participants to execute their personalized housing plan
• Provide direct guest support with developing, updating, and reassessing housing plans
• Make timely and appropriate decisions in emergency situations, including safety, mandated reporting and contacting appropriate staff and responding agencies
• Promote and lead weekly workshops on topics such as financial literacy, tenant rights, resume building, job search and credit repair
• Respond to guest crises using de-escalation and Mental Health First Aid techniques as applicable
• Adhere to Home First’s service delivery practices, including Trauma Informed Care, client‑centered practice and Crisis Prevention Intervention model
• Complete and submit Incident Reports, Behavioral Contracts and Gross Violations as needed
• Provide information, referrals, housing resources and program support to participants
• Distribute clothing, linens, toiletries and other needed items supplied by the program
• Restock program supplies and submit supply order requests in a timely manner
• Inspect cabins and complete inspection sheets on site
• Assist with participants treatment of property prior to moving in
• Provide general site clean‑up, reporting any maintenance or janitorial needs to the Shift Manager or Program Coordinator
• Conduct cabin, facility and perimeter checks
• Assist with set‑up and break‑down for any special events or activities
• Complete and file all paperwork in a timely manner
• Maintain professional conduct, attitude and appearance
• Communicate to and delegate tasks to next shift
• Maintain confidentiality regarding clients, personnel and other internal agency affairs
• Conduct business according with employee handbook, exercising judgment and serving the best interests of the agency and community
• Maintain compliance with agency/BHC site policies and procedures
• Provide socialization skills – empathetic listening, problem solving, information and referral, mediation, crisis intervention
• Show commitment to treat each BHC guest with respect and dignity
• Demonstrate conflict resolution skills

• Represent Home First and the program appropriately to volunteers, donors, outside agencies and the public
• Assist with office‑related tasks as needed
• Attend all mandatory meetings, workshops and trainings
• Perform other general duties as assigned

The Resident Advocate is committed to ending homelessness through Housing First and Harm Reduction principles. They demonstrate proactive, creative program interventions, empathy, and a strength‑based approach in fast‑paced environments. Candidates are welcoming, accepting of all backgrounds, and possess strong problem‑solving, teamwork and communication skills, including experience de‑escalating individuals with serious mental illness or impairment.

• AA degree (or equivalent of 2 years of higher education) or two years of field experience in social services
• Sensitivity to the needs of unhoused individuals
• Experience working with unhoused populations

• 100% employer‑paid medical, dental and vision coverage
• Wellness options such as chiropractic care, mental health support and pet insurance
• Employee…