Case Manager-First Street Interim Housing

POSITION:
Case ManagerPROGRAM/

LOCATION:

First Street Interim Housing, San Jose, CaSUPERVISOR:
Program Manager JOB TYPE:
Full Time, Non-Exempt COMPENSATION: $32.20/Hourly ABOUT HOMEFIRSTEstablished in 1980, Home First is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.

OUR VALUES Kindness:
We act with empathy toward others.

Passion:
We ignite change to fulfill our mission.

Excellence:
We deliver exceptional service to our communities.

POSITION OVERVIEW The EIH Program is a housing-focused, low-barrier and harm reduction program designed to serve adults experiencing homelessness. The EIH program is a referral-only based program that provides each participant with access to a private unit with restroom, shower, and furnishings. The EIH provides onsite comprehensive support services with the goal of assisting all program participants transition from EIH into permanent housing.

The Case Manager will work in partnership with program participants to develop individualized housing plans that include personal goals the participant may have in their journey to obtaining permanent housing. Case managers will offer on-going, regularly scheduled case management sessions as well as convenient drop-in options. Case management sessions include assisting the participant in identifying and obtaining the resources and services required to meet their housing goals.

For those individuals already assigned a case manager through other providers, the EIH case manager will supplement and support the service plan developed by the other agency and ensure coordination to avoid duplication of services and aid in the transition to permanent housing.

REPORTING RELATIONSHIPS The position reports to the Program Manager

PRIMARY RESPONSIBILITIES:

Maintain a caseload of 20-30 participants.

Provide comprehensive case management services. This may include:

Initial eligibility verification and enrollment

Ongoing needs and status assessments

Budgeting

Information and referral

Crisis de-escalation

Safety planning, risk assessment, and mandated reporting

Employment and benefits assistance

Advocacy

Other direct service provision

Meet with participants at a frequency and location determined by their needs.

Engage in the consistent application of evidence-based practices.

Participate in case conferencing and collaborative care coordination.

Maintain compliance with contract, agency, and licensing requirements.

Achieve identified program and position deliverables.

Adhere to task completion deadlines.

Maintain thorough and accurate documentation of participant services in accordance with agency and contractual standards.

Attend all job-related meetings, including program staff meetings and agency-wide meetings.

Participate in opportunities for learning and skill maintenance/development.

Utilize supervision appropriately, maintaining open lines of communication and activity.

Assist with other duties as assigned.

QUALITIES:

The First Street Interim Housing Case Manager is passionate about serving others and sees themself in a helping profession long term. They are pro-active and responsive to the needs of our participants, meeting them “where they’re at” and bridging the gap between the individual and our services. They manage their time well and demonstrate strong organizational abilities. With the support of program leadership, the Case Manager participates in our culture of learning and increases their knowledge of evidence-based practices over the course of their employment.

Together, we model the values and principles of Home First within the agency and broader community.

Home First is a diverse company in a diverse field, and the Case Manager seeks to work with people from a variety of social and economic backgrounds. They are a highly collaborative member of our participant services team and…