Eligibility Specialist-CCP North County (86126
Listed on 2026-08-05
-
Social Work
Human Services/ Social Work, Community Support Services, Community Health, Government Administration
Eligibility Specialist-CCP North County
Pioneer
- San Jose, CA 95118
Salary Range $32.20 - $32.20 Hourly Level Experienced Position Type Full Time Job Shift Day Education Level High School
Travel Percentage Up to 25% Category Nonprofit
- Social Services
Position:
Eligibility Specialist - CCP North County
Location:
San Jose, CA
Reports to:
Program Manager
Status:
Regular, Full Time, Non-Exempt
Compensation: $32.20 Hourly
ABOUT HOMEFIRST
Established in 1980, Home First™ is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.
OUR VALUES
- Kindness:
We act with empathy toward others. - Passion:
We ignite change to fulfill our mission. - Excellence:
We deliver exceptional service to our communities.
POSITION OVERVIEW
The goal of the program is to support households experiencing or at risk of homelessness through rental assistance administration (RAPA). The Eligibility Specialist – RAPA Programs is responsible for completing enrollment, eligibility determination, and ongoing compliance activities to ensure participants meet program and funding requirements.
This role supports the timely processing of enrollment documentation, income verification, recertifications, and required notices, ensuring all activities are completed in accordance with agency, funder, and regulatory standards.
REPORTING RELATIONSHIPS:
This role reports to the Program Manager.
PRIMARY RESPONSIBILITIES
Direct Services (70%)
- Complete participant enrollment processes, including collection and review of all required documentation
- Verify eligibility in accordance with program and funding requirements (CoC, ESG, HOME-ARP, and other applicable sources)
- Conduct income verification and calculate participant rent portions, as applicable
- Prepare and issue required eligibility documentation and participant notices, including approvals, denials, and terminations
- Ensure all eligibility documentation is complete, accurate, and compliant prior to the issuance of financial assistance
- Track and complete recertifications, interim income adjustments, and program updates within required timelines
- Coordinate with Housing Navigators and program staff to ensure alignment between eligibility and rental assistance processes
- Maintain communication with participants to obtain missing documentation and ensure timely processing
Documentation (20%)
- Maintain thorough, accurate records of eligibility and enrollment activities in HMIS, as required by grant contracts and internal compliance
- Document all eligibility-related activities within required timelines
- Maintain all other case file paperwork and documentation, including eligibility verification and notices
- Support file reviews, audits, and monitoring requirements
General (10%)
- Attend all meetings and trainings relevant to the position, including program and agency-wide sessions
- Assist with other duties as assigned
- Know and implement agency and program policies and procedures
- Maintain professional relationships and conduct at all times
QUALITIES:
The Eligibility Specialist is passionate about serving others and is committed to supporting participants through accurate and timely enrollment and eligibility processes. They have a strong attention to detail and are able to review and verify documentation while maintaining compliance with program requirements.
They are highly organized and manage their time effectively, balancing multiple deadlines and priorities. They demonstrate accountability in completing tasks and maintaining accurate records, and are able to problem-solve when documentation is incomplete or discrepancies arise.
With the support of program leadership, the Eligibility Specialist participates in our culture of learning and increases their knowledge of program requirements, compliance standards, and best practices over the course of their…
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