Resident Advocate - EIH Via Del Oro Swing (Sun-Thurs

Position: Resident Advocate - EIH Via Del Oro Swing (Sun-Thurs)
Position:
Resident Advocate – Via Del Oro

Reports to:

Program Manager

Location:

Via Del Oro, San Jose Type:
Non-Exempt Compensation: $28.11/ Hourly ABOUT HOMEFIRSTEstablished in 1980, Home First is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.

OUR VALUES Kindness:
We act with empathy toward others.

Passion:
We ignite change to fulfill our mission.

Excellence:
We deliver exceptional service to our communities.

POSITION OVERVIEW The Emergency Interim Housing (EIH), Via Del Oro Program is a housing-focused, low-barrier, and harm-reduction program designed to serve individuals experiencing homelessness within the City of San Jose. EIH Via Del Oro program is an adult-only, referral-based program that provides onsite comprehensive support services. The goal of EIH Via Del Oro is to assist all program participants with transition from emergency interim housing into permanent housing.

The Resident Advocate is responsible for the overall day-to-day operation on site and responds to program participants needs on an as needed basis. They facilitate the flow of on-site amenities like access to clinical services, workshops, laundry supplies and food services ensuring each participant’s essential needs are met. They also ensure participant, staff and guest safety through regular check-ins and monitoring of the site grounds and sleeping units.

For more information, please visit https://(Use the "Apply for this Job" box below). RELATIONSHIP:
The position reports to the on-site Program Manager and is a vital member of the Via Del Oro site.

PRIMARY RESPONSIBILITIES Direct Service (90%)Responsible for the care, safety and supervision of program participants and guest

Implement and enforce EIH guidelines and EIH site rules

Welcome all agency guests to the facility, including program participants, volunteers, staff, and community members

Check guests into and out of the facility using the Homeless Management Information System (HMIS)
Document all notes of services provided into HMIS within 3 business days Complete intake of potential participants including thorough and accurate VI-SPDAT assessments

Work with participants to execute their personalized housing plan Provide direct guest support with developing, updating, and reassessing housing plans

Make timely and appropriate decisions in emergency situations, including awareness of the need for safety of all participants involved, mandated reporting, and contacting appropriate staff/responding agencies

Promote and lead weekly workshops for participants on site to include topics such as financial literacy, tenant rights and mediation, resume building, job search and credit repair, etc.

Respond to guest crises using de-escalation and Mental Health First Aid techniques as applicable

Adhere to Home First’s service delivery practices, including Trauma Informed Care, client- centered practice, and Crisis Prevention Intervention model

Complete and submit Incident Reports, Behavioral Contracts, and Gross Violations as needed

Provide information, referrals, housing resources, and program support to program participants

Distribute clothing, linens, toiletries, and any other items supplied by the program

Restock program supplies and submit supply order request in a timely manner

Inspect cabins and complete inspection sheets on site Support with participants treatment of property prior to move-in Provide general site clean-up, reporting any maintenance or janitorial needs to the Shift Manager or Program Coordinator in a timely manner

Conduct cabin, facility, and perimeter checks

Assist with set-up and break-down for any special events or activities

Complete and file all paperwork in a timely manner

Maintain professional conduct, attitude and appearance

Communicate to and delegate tasks to next shift

Maintain confidentiality regarding…