Case Manager-Via Del Oro

Position:
Case Manager, Via Del Oro

Reports to:

Program Manager

Location:

6370 San Ignacio Avenue, San Jose, CA 95119

Type:
Non-Exempt, Full Time, Shifts Vary Compensation: $32.20/ Hourly ABOUT HOMEFIRSTEstablished in 1980, Home First is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.

OUR VALUES Kindness:
We act with empathy toward others.

Passion:
We ignite change to fulfill our mission.

Excellence:
We deliver exceptional service to our communities.

POSITION OVERVIEW The Emergency Interim Housing (EIH), Via Del Oro Program is a housing-focused, low-barrier, and harm-reduction program designed to serve individuals experiencing homelessness within the City of San Jose. EIH Via Del Oro program is an adult-only, referral-based program that provides onsite comprehensive support services. The goal of EIH Via Del Oro is to assist all program participants with transition from emergency interim housing into permanent housing.

The Case Manager will work in partnership with program participants to develop individualized housing plans that include personal goals the participant may have in their journey to obtaining permanent housing. Case managers will offer on-going, regularly scheduled case management sessions as well as convenient drop-in options. Case management sessions include assisting the participant in identifying and obtaining the resources and services required to meet their housing goals.

For those individuals already assigned a case manager through other providers, the EIH case manager will supplement and support the service plan developed by the other agency and ensure coordination to avoid duplication of services and aid in the transition to permanent housing.

The goal of case management and support services programs is to provide client-centered services that promote exits to permanent housing through various strategies, including support in accessing time-limited subsidies, benefit application, increasing income, family reunification, housing problem solving, and linkage to health and community resources, etc.

REPORTING RELATIONSHIP:
The position reports to the on-site Program Manager and is a vital member of the participant’s care team.

PRIMARY RESPONSIBILITIES Direct Service (70%)Welcome agency guests into the facility including program participants, volunteers and staff

Conduct program participant orientation and intake

Maintain a case load providing case management and other direct service to all participants

Work with program participants to develop and implement an individualized housing plan and provide support to help achieve goals

Provide community-based case management services to program participants

Collaborate with community partners regarding support services for participants

Collaborate with the entre EIH team and external case managers/teams to ensure comprehensive services are provided to participants

Partner with external case mangers/teams to support participants in reaching identified housing goal Complete safety planning, risk assessment and mandated reporting

Communicates participant success and challenges with case managers/teams

Utilizes supervision appropriately, maintaining open lines of communication and provide updates on intake activity

Maintains thorough, accurate records of case management activities with every program participant, as required by grant contracts and internal compliance

Provides support services that employ a Critical Time Intervention (CTI) model and Strength Based approach

Meet with participants at a frequency determined by their needs

Participate in weekly Property management meetings

Participate in Case Conferencing to support client in reaching personal and housing goals

Transition resident to the next appropriate level of care Knows and implements agency and program policies and…