Case Manager-Tamien

POSITION:
Case Manager (Site Based)
PROGRAM/

LOCATION:

Tamien, 1197 Lick Avenue, San Jose, CA 95110

SUPERVISOR:
Program Manager JOB TYPE:
Full Time, Non-Exempt COMPENSATION: $32.20/Hourly ABOUT HOMEFIRSTEstablished in 1980, Home First is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.

OUR VALUES Kindness:
We act with empathy toward others.

Passion:
We ignite change to fulfill our mission.

Excellence:
We deliver exceptional service to our communities.

PROGRAM OVERVIEW:

The Tamien Case Manager is responsible for providing comprehensive support services to help individuals and families participating in Rapid Rehousing Program. Their intensive and individualized case management services are coupled with linkage to a network of community resources to assist clients in averting homelessness, maintaining housing, and increasing self-sufficiency. To this end, the Housing Retention Case Manager participates in our collective effort to end and prevent homelessness.

QUALITIES:

Tamien Case Manager is passionate about serving others and sees themself in a helping profession long term. They are pro-active and responsive to the needs of our participants, meeting them “where they’re at” and bridging the gap between the individual and our services.

They manage their time well and demonstrate strong organizational abilities. With the support of program leadership, the Case Manager participates in our culture of learning and increases their knowledge of evidence-based practices over the course of their employment. Together, we model the values and principles of Home First within the agency and broader community.

Home First is a diverse company in a diverse field, and the Case Manager seeks to work with people from a variety of social and economic backgrounds. They are a highly collaborative member of our participant services team and enjoy a team-oriented work environment.

REPORTING RELATIONSHIPS The position reports to the Program Manager.

PRIMARY RESPONSIBILITIES:

Maintain a caseload of 20+ participants.

Provide comprehensive case management services. This may include:

Initial eligibility verification and enrollment

Ongoing needs and status assessments

Budgeting

Information and referral

Crisis de-escalation

Safety planning, risk assessment, and mandated reporting

Employment and benefits assistance

Advocacy

Other direct service provision

Meet with participants at a frequency and location determined by their needs.

Participate in property management meetings to collaborate on resolving issues and supporting the participant’s housing maintenance.

Engage in the consistent application of evidence-based practices.

Participate in case conferencing and collaborative care coordination.

Maintain compliance with contract, agency, and licensing requirements.

Achieve identified program and position deliverables.

Adhere to task completion deadlines.

Maintain thorough and accurate documentation of participant services in accordance with agency and contractual standards.

Attend all job-related meetings, including program staff meetings and agency-wide meetings.

Participate in opportunities for learning and skill maintenance/development.

Utilize supervision appropriately, maintaining open lines of communication and activity.

Assist with other duties as assigned.

BENEFITSHomeFirst provides comprehensive benefits, including 100% employer-paid medical, dental, and vision coverage and additional wellness options like chiropractic care, mental health support, pet insurance, and an Employee Assistance Program. We offer a 401(k)-retirement plan with generous matching, life and disability insurance, flexible spending accounts, commuter benefits, and workers’ compensation. Employees enjoy 12 holidays, sick leave, and PTO starting at 15 days annually, increasing with tenure, plus 8 hours of civic…