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Housing Behavioral Case Manager

Under the general direction of the Director of Residential Life for University Housing Services (UHS), the Housing Behavioral Case Manager serves as point for University Housing Services response to students experiencing varying degrees of need and/or distress. The incumbent is readily accessible and provides consultations for staff, students, and family members who are concerned about a distressed University Housing Services resident.

The Housing Behavioral Case Manager serves as a primary resource for managing reports of behavioral concerns in the residence halls and apartments as well as responding to inquiries and providing appropriate follow-up. The position provides case management services to students with complex mental and physical health problems, cognitive disorders, and safety concerns that are reported to University Housing Services. Housing Behavioral Case management services include, but are not limited to providing assessment, advocacy, resources and referrals as well as follow-up services for students that are experiencing significant physical, mental, psychological, and life management difficulties.

The Housing Behavioral Case Manager supports students experiencing issues functioning in the university system, those with current and emerging mental, psychological, or physical health issues, and students experiencing issues adjusting to academic and social life. The Housing Behavioral Case Manager coordinates services and provides referrals to the appropriate resources on campus such as the Counseling and Psychological Services, Accessible Education Center, SJSU Cares, Guardian Scholars, Title IX and Student Conduct & Ethical Development.

The Housing Behavioral Case Manager works towards minimizing the impact of mental illness or emotional distress on the safety, academic, and personal pursuits of students through effective referral and follow through. The Housing Behavioral Case Manager has significant responsibility for crisis management, administrative duties, communication within and outside the university, and other related activities with additional specific responsibility for managing behavioral cases, student advocacy, training and outreach.

The Housing Behavioral Case Manager works cooperatively with all UHS staff in support and implementation of the UHS and Residential Life Mission and Curriculum. Duties include providing information and training for the University Housing Services student and professional staff; fielding calls, emails, and referrals regarding concerning behaviors; meeting with students, coordinating responses and services for individuals; undertaking research on national best practices;

and may be required to participate on other committees dealing with campus safety. The Housing Behavioral Case Manager works closely with key offices (Behavior Intervention Team, University Police, Counseling and Psychological Services, Student Conduct and Ethical Development, Title IX, Student Health Center, and Accessible Education Center, SJSU Cares and Guardian Scholars/Foster Youth Programs) to identify and intervene as needed with students whose behavior suggests the need for support services.

University Housing is responsible for the development and management of a comprehensive program for approximately 5,000 residents living in on campus facilities. The program includes the day-to-day operation of six residence halls housing 3,200 first year students and two apartment complexes housing 1,800 upper division students, graduate students, faculty, and staff.

Key Responsibilities

• Communicates with the Director for Residential Life, Assistant Directors for Residential Life and Conduct Coordinator to track and resolve issues.
• Assists and supports Residential Life staff to manage behavioral concerns of individuals in personal crisis and/or other emergencies and coordinate appropriate follow up.
• Assesses residents' ability to live in a residential environment.
• Triages individuals with behavioral concerns to facilitate and track referrals and follow up with individuals who do not attend appointments and/or are mandated to participate in treatment.
• Coordinates with other campus colleagues to track, assess, and refer students as appropriate. Engage with colleagues to seek resolutions for that individual's health and wellbeing.
• Provides reports tracking resident concerns, related conduct issues, behavioral patterns, and resolutions.
• Serves as a liaison for Housing residents, their families, and peers. Performs general student case management duties including, but not limited to managing student emergencies, performing staff/ administrative consultations, responding to parent and community inquiries.
• Provides consultation for students with problems, questions and/or concerns. Help facilitate responses and assistance for individuals in personal crises or other emergencies.
• Represents Residential Life at university functions and events that require training,…