Community Coordinator - Housing Department, Homelessness Response Division

The City of San Jose Housing Department’s mission is to strengthen and to revitalize the community through housing and neighborhood investments. The Housing Department has funded over 20,000 affordable apartments, oversees the Rent Stabilization Program that provides protection to both renters and mobile homeowners, and is implementing innovative programs to preserve restricted affordable apartments. The Housing Department also strives to make homelessness in San Jose rare, brief, and one-time, through the implementation of the Community Plan to End Homelessness.

The Plan is a collaborative public-private partnership with the County of Santa Clara Office of Supportive Housing, the Santa Clara Housing Authority, and Destination:
Home, a nonprofit. The Housing Department manages four U.S. Department of Housing and Urban Development Programs entitlement grants in addition to numerous state and local grant programs. Over the past three years, the Housing Department has played a major role in protecting the City most vulnerable residents by investing over $150 million in funding to respond to the COVID-19 pandemic.

The Housing Department has a capital budget of approximately $333.5 million, an operating budget of $19 million and 109 full-time employees. The Housing Department is committed to creating a welcoming, equitable, and supportive workplace for all employees.

The Housing Department is currently seeking to fill one (1) full-time Community Coordinator vacancy in the Homelessness Response Division.

The salary range for this classification is: $92,426.88 - $.

This salary range includes an approximate five percent (5%) ongoing non-pensionable compensation. The actual salary shall be determined by the final candidates’ qualifications and experience.

This is a limit-dated position that is anticipated to be funded through June 30, 2027, subject to further extension as appropriate. However, should this position be discontinued through the budget process, the City may seek to place you in other internal job opportunities based on your previous work experience.

The Community Outreach Coordinator is a crucial member of the City's Housing Department, working within the Homelessness Response Team. This role will be assigned a wide range of responsibilities but will focus on the City's broad response to homelessness. This involves coordinating and implementing outreach efforts aimed at addressing the immediate needs of unhoused individuals and families. The position will play a key role in street-based services offering direct client support, crisis response interventions, case management and community engagement regarding homelessness and homeless encampments.

• Conduct outreach on a proactive basis, responding to community concerns by providing outreach to homeless encampments and addressing the needs and concerns of the community.
• Engage with both housed residents and those experiencing homelessness, fostering relationships, understanding their needs, and linking them to appropriate services.
• Provide case management support. Facilitate access to individualized services, assessments, and shelter and/or housing options, ensuring that responses are timely and effective in addressing the crises of those in need.
• Work closely with other city departments, non-profit organizations, and community partners to coordinate a comprehensive response to homelessness.
• Document all outreach activities and interactions in HMIS, other databases as assigned by the City, maintain records, and prepare reports as needed.
• Assist clients with accessing public benefits and assistance as appropriate.
• Conduct VI-SPDATS assessments to determine client vulnerability, self-sufficiency, and appropriate housing or service program referral and placement.
• Coordinate transportation for clients to shelters or other appropriate destination
• Respond to crisis related calls/concerns within the same day of the request.
• Performing contact and liaison work in explaining and interpreting City programs.
• Processing reports and data tracking through ERCS and HMIS.
• Coordinating with governmental agencies, local businesses, and City…